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c28 class c motorhome - rv rental usa

el monte rv (international value) c28 class c motorhome rv rental usa

El Monte RV (International Value)
discount
Auto 2008 or newer
6 L Toilet
Shower AM FM Radio / CD
Generator Microwave
Refrigerator Stove
number of adultsx 4 number of childrenx 2 includes shower includes toilet

The C28 can carry up to 6 passengers. For sleeping arrangements the maximum capacity is 4 adults and 2 small children. However, for greater comfort it is recommended for up to 3 adults and 2 children.

AUTOMOTIVE
Chassis: Ford/Chevy
Gasoline Engine Fuel-Injected: 6
4SPD Overdrive Transmission
Automatic Transmission
Factory Cruise Control
Power Steering & Brakes
Factory Cab Air
Factory Roof Air-Ducted
Large Exterior Storage Bay

The “Factory cab air” is only in the Driver and Front Passenger area and works off of either the battery or the engine.
The “Roof Air-Ducted Air Conditioning System” is in the living and sleeping areas and requires the unit to either be connected to an external source of electricity or have the generator running.

ELECTRICAL
Generator
Auxiliary Battery
AM/FM Radio with CD
12V interior Lighting

INTERIOR
Height: 79 in. (200 cm.)
Width: 96 in. (243 cm.)

KITCHEN AND BATHROOM FEATURES
Wash Basin
Shower
Toilet
Water Heater
Heater & Thermostat
Kitchen Sink
Range (Stove)
Microwave
Refrigerator

TANK CAPACITIES
Water Heater:  6 gal (22 ltr.)
Fresh Water:  30 gal (113 ltr.)
Sewage water:  37 gal (140 ltr.)
Propane Tank: 14 gal (53 ltr.)
Gasoline Tanks: 55 gal (208 ltr.)

SLEEPING ACCOMMODATIONS
4 adults & 2 children

BED SIZE
Cab-over:
Length 76 in. (193 cm)
Width 54 in. (137 cm)
Clearance 27 in. (68 cm)

Couch:
Length 68 in. (172 cm)
Width 42 in. (106 cm)

Dinette:
Length 74 in. (188 cm)
Width 42 in. (106 cm)

Permanent:
Length 74 in. (188 cm)
Width 60 in. (152 cm)

VEHICLE SIZE
Feet: 27' - 29'
Meters: 8.2 - 8.8

Please note: Floorplans may vary. Not all vehicles in all locations. The drawing and floorplan are examples only. Sleeping capacities do not mean like number of adults or full sized teenagers can be accommodated comfortably. The features, bed sizes, and amenities listed are representative and may be changed, added, or deleted without notice. The numerical vehicle lengths are approximate. Specific floorplans or models will vary and cannot be reserved or guaranteed.

El Monte RV (International Value) Information

El Monte RV is America's premier nationwide RV rental company. The company was founded in 1970 by Ken Schork in the town of El Monte, California. Since then the company has grown to become one of the largest RV rental companies in the world. El Monte RV has locations throughout the United States, and is known worldwide for its commitment to quality products and service.

The company is represented by several hundred wholesale travel companies and thousands of travel agents throughout the world. Approximately half of the company's rental business comes from overseas travelers who fly in to various cities throughout the U.S.

El Monte RV's other divisions sell its used rental RV's, and rent production trailers and fifth wheels to the entertainment industry.

El Monte RV Advantages:
• Celebrating 40 years of providing quality motor home vacations.
• 14 locations nationwide at the most important gateway cities.
• Over 1800 quality motor homes.
• Eight vehicle types available - from the economical C22 to the luxurious AB35.
• Large selection of PREMIUM slide-out vehicles: CS25, CS30, FS31, AF34 & AB35.
• The AF34 – Family Sleeper with bunk beds. And now also the FS31. Perfect for families!
• One-way rentals available between all locations. We’re the One-Way specialists!
• No surcharge for weekend or Monday & Friday pick-ups.
• Save One Day! Early pick up option (PAD) at our major locations – guaranteed on the road by 11 am.
• Open 7 days a week at most locations.
• GPS units available at most locations. Bookable in advance.
• TerraPass: El Monte RV is the only RV rental company to offer a Carbon-offset option! Ask us about it.
• Exclusive motor home supplier to many regional US Automobile Clubs (AAA); among them: CA, FL, GA, MO,NJ, NM, NV, TN, TX, UT and WA.

NIGHTS COST PER NIGHT
7-24 USD $69.63
25-30 USD $66.15
31+ USD $64.75
These prices are for pick ups this week.
Prices may vary according to seasonality.

Hint: Calculate the price of extras for rent on the first booking screen.



El Monte RV (International Value) Rental Terms for travel between 01-Apr-2014 and 31-Oct-2014

****
IMPORTANT: THESE RATES ARE FOR INTERNATIONAL VISITORS ONLY AND ARE NOT AVAILABLE FOR US RESIDENTS. ANY BOOKINGS FROM US RESIDENTS WILL BE IGNORED.YOU MUST PRESENT AN INTERNATIONAL LICENSE, PASSPORT AND CREDIT CARD AT TIME OF ARRIVAL. IF ANY DOCUMENTATION PROVIDED I IS LOCAL, THEN YOU WILL BE CHARGED THE DOMESTIC RATES.

****

Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of El Monte RV. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for El Monte RV.

    * The Supplier means the operator of El Monte RV
    * The Client is also referred to as the hirer (s) or renter (s)

Payment
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation.  This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement.
The balance payment due will be deducted from your nominated credit card 45 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your card for the balance to be collected at least 45 days prior to your rental commencing. However, if  you are booking within 45 days of travel, or you choose to book in a currency other than US$, the entire cost of the rental will be transacted from your nominated credit card at the time of booking confirmation.

Note: Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable.
 
Cancellation Fees
Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:

Over 48 days prior to departure:                   No further charge
47 to 19 days prior to departure:                  $350
18 to 4 days prior to departure:                    $700
3 days prior to departure or No Show:           Full Rental
One-way rentals:                                        $200 (in addition to applicable fee)

A client who declines vehicle at departure is classified as a "Departure Day" and not eligible for any refund.

Inclusions in the base rental rate quotes
- Primary Liability Coverage (up to the required state financial responsibility limits - conditions and exclusions apply)
- VIP coverage (with $1000 per incident deductible - conditions and exclusions apply)
- Rates are in US Dollars
- All rental days are calculated per night basis
- Rates are subject to change without notice
- Vehicles come with a full tank of gasoline but must be returned full at the end of the rental or gasoline will be filled by the rental station at market rates
- Transfers (to and from the supplier's major locations)

The quote base rental rate does not include
- Mileage. No free miles are included and are calculated at a rate of  $0.32 cents per mile travelled at the end of your rental. You can also pre-purchase mileage packs at discounted rates on this website
- Sale Tax
- Prep Fee
- New Jersey Security Tax: Mandatory $5 / night for NYC pick ups.(Max. $140)
- Colorado Road Safety Program fee: Mandatory $2 / night for Denver pick ups.
- Liability/excess reduction options if selected
- One way fees
- Priority AM Departure transfers (available at selected locations)

I. Motorhome option:
Model Year 2011 and newer available at all locations
•  C22    Class C  Approx. length:  19’ – 23’
•  C25    Class C  Approx. length:  23’ – 25’
•  FS31  Class C  Approx. length:  30’ – 31‘      Slide-out living area & bunk beds
•  AF34  Class A  Approx. length:  32’ – 34’      Slide-out living area & bunk beds. 

Model Year 2009 and newer available at all locations
•  CS25  Class C  Approx. length:  23’ – 25’
•  C28    Class C  Approx. length:  26’ – 29’
•  AB35  Class A  Approx. length:  33’ – 35’     Slide-out living

Model Year 2006 to 2008 available at all locations
•  CS30     Class C Approx. length:  30’ – 31’    Slide-out living area 
•  AS32      Class A Approx. length: 31’ – 32’      Slide-out living area

Guaranteed Premier Model Year 2013 or newer:
Daily surcharge applies. On Request Only.

•  C22         Class C Approx. length:  19’ – 23’  
•  C25         Class C  Approx. length:  23’ – 25’ 
•  FS31       Class C  Approx. length:  30’ - 31’ Slide-out living area & bunk beds     
•  AF34       Class A  Approx. length:  32’ – 34’ Slide-out living area & bunk beds 

Model Year Definition: 
‘Model Year’ is a standard industry-wide term employed by US automobile and motor home manufacturers to designate annually changing vehicle designs. ‘Model Year’ does not indicate the year in which a vehicle was manufactured. A 2014 design or ‘model’, for example, may be manufactured anytime during the 2013 or 2014 calendar year. The model year of the supplier's vehicle is always indicated on the vehicle registration.

The Supplier's Motor Homes:
The supplier continuously strives to provide international guests with the best possible motor home product in the industry. To this end, the supplier purchase units only from top RV manufacturers who make them to higher than average specifications. All motor homes are 100% walk-through, equipped with a 110V generator, microwave oven, CD player, and modestly branded. 

Motor Home Specifications:  
Motor home photos, drawings and floor plans provided are examples only. Sleeping capacities are recommendations only and do not mean like number of adults or full-size teenagers can be accommodated comfortably within every unit of a size category. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed

Motor Home Lengths:
Motor home lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. It is the wholesaler’s responsibility to explain clearly in their brochure that motor home category designations do not represent the exact length. For example, if you designate the Class C Slide-Out model as an FS31, the lengths within this category may range from 30 feet to over 32 feet.

MILEAGE OPTIONS - PRE PAID
- 500 Mile package (7 night minimum)
- Unlimited Mile package (10 night minimum)

ONE WAY FEES
- One-way fees vary according to locations involved
- One-ways are on request only and may take up to 48 hours to confirm or deny.
- Import/Export Fee: The supplier tries to confirm all One-way requests. However, there are times when the direction of the drop or time of year does not make sense in terms of fleet utilization. Therefore, the supplier will consider accepting a specific one-way request for the standard one-way fee PLUS up to an additional $3,000 fee to import or export the motor home to the location needed.  Import/Export fee must be pre-paid.

II. ADDITIONAL INFORMATION

Personal Convenience Kit *
Blankets, Sheets, Pillow, Pillow Case, Bath Towel, Hand Towel, Wash Cloth, Dish Towel, Dinner Plate, Silverware, Coffee Cup, Saucer

Kitchen Kit*
Water Pitcher, Pan Covers, Frying Pan, Potato Peeler, Strainer, Corkscrew, Dutch Oven, Bottle Opener, Kettle, Salad Bowls, 1 qt Sauce Pan, Platter, 4 pc. Cutlery, 2 qt Sauce Pan, Clothes Hangers, Trash Can, Mop, Bucket, Broom, Dust Pan.

*Important Note:  
- Kit items and quantities may vary by location. Items may be substituted without notice. 
- Kit items are for rent and must be returned to rental locations. 

Generator   
- All motor home sizes are outfitted with a 110 Volt generator.
- The use of the generator is not required for normal vehicle operation. Customers will be charged either per rental night for unlimited use, or per hour as determined by a time meter. Charges payable at the counter.
- Prepaid generator charges upon vehicle return are non-refundable. 

Taxes
Taxes are due on all prepaid and local charges and vary depending on the pick up location. 

New Jersey State Rental Security: Mandatory $5 / night (maximum $140) for all pick ups at NYC station. Payable at counter.  No exceptions. 

Colorado State Rental Fee:  Mandatory $2 / night for all pickups at DEN station. Payable at the counter. No exceptions. 

Prep Fees: Payable at counter. No exceptions.  
Mandatory $185 per vehicle - includes full tank of LPG, supply of toilet chemicals and tissue, full fresh water tank, fresh water hose and waste water hose, instruction manual, personal instruction on use of motor home and appliances, campground guides and maps, and external cleaning upon return.

VIP and Insurance Charges
Vehicle Incident Protection (VIP) with $1000 deductible per incident……......….. Included
Supplemental Liability Insurance (SLI) …………………………………….….…..... $ 10 per day (not available at IAD)
Mexico Auto Liability Insurance (MALI) ……………………………..……..…........ $ 22 per day 

III. LIABILITY COVERAGES

- All coverage and waivers are subject to the expressed terms and conditions of the rental contract signed by the client on pick up. 
- In the event of an accident, renter and / or driver must disclose to the supplier any insurance coverage they may have.
- All insurance and/or coverage is void if renter operates the rental vehicle in violation of any federal or applicable state, province, local laws, rules, regulations or ordinances.
- This outline is not a complete description of the various coverage plans. The rental agreement contains the complete legal provisions of the plans.  
- Insurance and coverage plans are subject to change without notice.

A.  Public Liability 
The supplier maintains insurance coverage for liability claims, property damage and / or personal injuries resulting from the operation of one of their vehicle. The supplier's coverage provides third party legal limits to protect the renter and authorized drivers. Liability coverage is limited to the minimum financial limits determined by the US state or Canadian province in which the incident occurred.  Claims in excess of the state or province limits may arise. These claims are the responsibility of the renter. The supplier assumes no responsibility for such liability claims unless the client has purchased the Supplemental Liability Insurance.

B.  Vehicle Incident Protection (VIP)

Jurisdiction:  USA and Canada
Cost:   Included in nightly rate

Coverage:
The supplier offers VIP coverage which is separate protection that reduces Renter’s financial responsibility for certain physical damage to the Rental Vehicle to the applicable deductible of $1000. VIP is a contractual agreement between the supplier and the Renter, wherein the supplier agrees not to collect more than the applicable deductible of $1000 per occurrence from Renter for damages to the Rental Vehicle, coverage is pursuant to the terms and conditions of the then applicable rental contract. 

C.  Supplemental Liability Insurance (SLI)

Jurisdiction:  USA and Canada
Cost:  $10 per night; No maximum amount.

Coverage:
- Supplemental Liability Insurance provides excess auto liability insurance that protects the renter for the difference between the underlying insurance and up to $1,000,000 against claims by a third party for bodily injury and / or property damage sustained as a result of an accident while operating the rental vehicle.   
- If the renter resides outside the United States and is covered by a foreign Liability Insurance policy, the foreign Liability Insurance coverage will be excess / secondary over the SLI purchased pursuant to the rental contract. 

Deductible:  There is no deductible with the Supplemental Liability Insurance.

Exclusions:  Include but are not limited to the following:
- Use of a rental vehicle in violation of the terms and conditions of the rental contract.
- Motor home or vehicle damage caused while driving under the influence of alcohol and / or narcotics.
- Accidents arising out of the use of a rental vehicle by an unauthorized driver.
- Renter’s liability for damage to the rental vehicle. 
- SLI is not available at IAD or BOS.

D.  México Auto Liability Insurance (MALI) 

The supplier’s Mexico Auto Liability Insurance is required protection which the renter must obtain from the supplier when renting their vehicles and will be traveling in Mexico. Being added to the supplier’s Mexico Auto Liability Insurance policy provides excellent coverage and eliminates the hassles of trying to obtain insurance at the border.

- A written permit from the supplier is required for border crossing.
- The supplier’s Mexico Auto Liability Insurance must be purchased at the rental counter.
- Client may purchase coverage only for the specific days that they will be in Mexico.
- There is no reimbursement for repairs or lost use incurred while vehicle is in Mexico.

Jurisdiction:  Mexico Auto Liability Insurance is only valid when traveling in Mexico and according to the laws of Mexico.
Cost:  $22 per calendar date that the vehicle will be in Mexico. No maximum amount.

Coverage:  
This insurance provides coverage for physical damage to or total theft of the supplier's rental vehicle, third party liability and medical payments. Coverage also includes legal assistance to aid in the prevention of the driver from going to jail.

 Limits:
- Physical damage: Limited to ACV (actual cash value) for collision, upset, overturn, etc.
- Total theft: Limited to ACV. Coverage excludes partial theft.
- Auto liability: $1,000,000 combined single limit for property damage & bodily injury.
- Medical payments: $3,000 per person and $15,000 per accident.
- Legal assistance: Included

Deductible:
- Physical damage: The deductible for physical damage is 5% of the actual cash value of the RV, with a minimum deductible of $1,000.
- Total theft: The deductible for total theft is 10% of the actual cash value of the RV, with a minimum deductible of $1,000. Coverage excludes partial theft.
- Auto liability: No deductible
- Medical payments: No deductible
- Legal assistance: No deductible

Exclusions:  Included but are not limited to the following:
- Use of a rental vehicle in violation of the terms and conditions of the rental contract.
- Accidents which occur while renter is under the influence of alcohol and /or narcotics.
- Accidents arising out of the use of a rental vehicle by an unauthorized driver.
- Coverage excludes partial theft.

IV. CLIENT INFORMATION

A.  First Night Accommodation
We strongly recommends that clients spend their first night in the United States in a hotel. 

B.  Transfers
- Transfers are restricted to designated hotels.
- No refunds are given for self-transfer.
- No transfers are provided for same day flight arrivals.
- Complimentary shuttle transfers are available at DFW, LAS, LAX, MCO, NYC, SFO, and YVR offices. 
- Transfers with the PAD option are available at DFW, LAS, LAX, MCO, NYC and SFO offices.  PAD Fee applies.
- Transfers to or from rental station may be subject to restrictions or limitations beyond El Monte RV’s control. In such circumstances transfers may be the financial and logistical responsibility of the renter. If clients are under time constraints due to departure flight time, they should not rely on the Courtesy Shuttle as we cannot guarantee exact departure times from the rental office. El Monte RV cannot be held liable for delays or missed flight/connections.  
- Client must call the number on their confirmation page no later than 9:00 am the morning of motor home takeover to schedule pick up time and confirm hotel entrance.  Under no circumstances should clients arrive unannounced.
- Toll Free Transfer Telephone numbers are area code directed.  Customers must use a land based telephone (hotel, car rental, pay phone etc) in order to be directed to the correct pick up location. Cell phone users must use the direct telephone numbers for each location. Clients using a cell phone to call El Monte RV’s toll-free number while in NYC, for example, for a pick up the next day in MCO would be connected to the NYC station. 
- Clients are requested to continue indicating at the time of booking how many persons will be traveling.
- Transfer is optional. Alternative transfer options have been provided where available. 
- Shuttle transfers (where available) are offered as a courtesy and have no monetary value, therefore transfers are not eligible for refunds for any reason including but not limited to: traffic delays, security restrictions, acts of God, etc.    

Standard Transfer: Pick Up
Locations:  
Standard Transfer is available at: DFW, LAS, LAX, MCO, NYC, SFO & YVR only.

Contact number:   
- Client must call the supplier's office no later than 9:00 AM the morning of motor home takeover to schedule pick up time and confirm hotel entrance.  
- Under no circumstances should clients arrive unannounced.

Transfer time:  
- Shuttle arrives between 10:00 AM and 2:00 PM at designated hotels only.  
- Note: Delays may occur during peak season, certain holiday or heightened security periods. No refunds are given for transfer delays.    

 Vancouver (YVR) transfer: 
- Pick up from specific Vancouver airport area hotels only.  
- Pick up time after 12:00 pm.  
- Transfer shuttle departs the rental station at approximately 11:00 am.  
- US Border Crossing Fee of $6 per person is required at the border. Clients should be aware that a visa to enter the United States may be required.  
- No transfer is offered to downtown SEATTLE or to SEATAC Airport.  

Priority AM Departure (PAD) Program:  
PAD locations / Hotels:  
- Restricted to the following locations:    DFW, LAS, LAX, MCO, NYC & SFO.  
- PAD is restricted solely to those hotels designated as PAD hotels

Hotel notification:  
- A "Client Information" form is available to fill out and fax back in advance of motor home takeover indicating standard or PAD hotel.
- Client Information form must be received indicating standard or PAD hotel no fewer than 7 days prior to vehicle takeover.  
- There are no refunds for PAD surcharge if the supplier does not receive PAD hotel information 7 days prior to pick up. No exceptions
- In the event client fails to notify the supplier, or notifies us less than 7 days prior to takeover a courtesy transfer may not be provided in which case clients must provide their own transfer at their own expense.  

Contact numbers:  
- PAD Transfer instructions. A pre-recorded message is available which instructs at what time and at which entrance clients should wait for transfer shuttle:  (The phone number will provided in your confirmation letter)
- It is recommended that clients also call the supplier the day before motor home takeover to confirm pick up time and hotel entrance.  

Transfer time: 
PAD Shuttle generally arrives between 7:15 am - 8:00. PAD transfer may begin as early as 6:45 am. Therefore, it is necessary that clients call the supplier beforehand for exact times.  

Standard Transfer: Return
Locations:  
Return transfer is provided free of charge as a courtesy at: DFW, LAS, LAX, MCO, NYC, SFO and YVR only.

Transfer time: 
Shuttle departs rental station between 8:00 am and 1:00 pm.   
If clients are under time constraints due to departure flight time, then they should not rely on the Courtesy Shuttle as we cannot guarantee exact departure times from the rental office nor can we be held in any way liable for delays or missed flights/connections. The clients will need to provide their own transportation at their own expense. 

 Vancouver (YVR) transfer:   
- Courtesy Shuttle departs YVR location at approximately 11:00 am.
- Due to increased security and traffic, delays crossing into Canada are possible. The supplier is not responsible for any refunds of any type as a result of border crossing delays.  
- No transfer is provided to downtown SEATTLE or SEATAC Airport. 

Self-Transfer: 
Takeover scheduling:  
- Clients must call the supplier no later than the morning of scheduled pick-up to arrange vehicle takeover time.  
- Under no circumstances should clients arrive unannounced. 

Takeover time:  
-  After 1:00 pm, even if clients arrive earlier; subject to vehicle readiness.  
- Clients may book PAD in advance which will guarantee them a departure ready vehicle no later than 11:00, even if they arrive via self-transfer.  

C.  Motor Home Takeover and Return Policies
Takeover time: 
- After 1:00 pm. Subject to vehicle readiness. 
- Even though clients may be picked up or arrive earlier on their own (except PAD).
- Latest motor home takeover time is 1 hour before station’s official closing time.  

Day of departure: 
No refund if client picks up later than the booked day of departure.

Return time: 
- Between 8:00 am and 11:00 am. 
- A $50+ per hour penalty will be charged for returns after 11:00 am without prior authorization from rental station.
- Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport. Clients may have to return by 11:00 am a day prior to obtain the transfer shuttle, or arrange other means of transportation. No refunds for early return.  
- Early returns: No refund for any reason if rental is terminated by clients before the scheduled return date. 

Recommendation:  Due to heightened volumes of travel during holiday seasons we recommend that customers avoid beginning or ending their motor home rental on the day immediately before or after a holiday date.  Otherwise, customers may experience airline delays, increased road traffic and possible delays at rental office.  

D.  Client Requirements
- Renter (contract signer) must be at least 21 years of age and in possession of valid identification (driver’s license and passport, etc.).
- Additional drivers must be present at pick up of the rental vehicle and sign the rental agreement. There is no charge for additional drivers.
- Authorized drivers must be at least 21 years of age with a valid driver’s license and identification, and be listed on the rental agreement.  An International Driver’s License is recommended, though not required.
- A major credit card such as Visa, MasterCard, Amex (no ATM/debit cards such as EuroCard) with available credit is required for the Security Deposit and all charges paid at the counter.  Cash or Travellers Checks are not accepted. The credit card must be issued to the signer or co-signer of the contract.

International Address Requirement
- El Monte RV’s International Rental Program and rates are designated exclusively for non-domestic clientele, i.e. for those clients living outside of the United States and having no US address.
- El Monte RV reserves the right not to accept bookings from clients residing within the United States even though they may have reserved through an international wholesaler. 
- El Monte RV reserves the right to rebook clients residing within the United States using standard domestic rates and conditions. 

E.  Security Deposit
A $1,000 security deposit is required at the time of departure.
We requires that the deposit be guaranteed by a major credit card such as Visa, MasterCard, Amex with sufficient credit balance to cover this amount. No ATM/debit cards such as EuroCard or PrePaid credit cards are accepted. Cash or Travelers Checks are not accepted.
The security deposit of $1,000 may be charged on the customer’s credit card on pick up, then refunded upon return provided that the rental vehicle is returned clean inside, undamaged and on time. The $1,000 may take up to 8 weeks to be credited back to the customer’s credit card. Currency conversion fees are client’s  responsibility.

F.  Customer Orientation
Clients will receive a full orientation of their motor home, including clients’ maintenance and use responsibility. Orientation consists of a video in English, German, Spanish or Japanese introducing the general concepts of motor home use and safety tips, as well as a personal walk-around of motor home with the client by a qualified instructor. Operator manuals are provided for clients to take with them in English and German. Additionally, clients receive from the rental station a regional campground directory and location map with directions to nearest supermarkets and gas stations. 

G.  Luggage Storage
- Luggage storage is available on a limited basis at the following locations: DFW, LAS, LAX, MCO, NYC, SFO, YVR. No guarantee of luggage storage is made for: DEN, IAD, MIA, ORD, PHX, SLC & SAN.
- To facilitate the pickup and drop off procedures, we recommend that clients carry their luggage in their vehicle. Soft-sided or collapsible bags are best for storage. 
- Luggage storage is at the client’s own risk and is not available for one-way rentals. 
- Luggage capacity of courtesy shuttle is limited and may require clients with excess luggage or oversized items to store and later retrieve them from their hotel. 

H.  Pets
- Pets are allowed. Client is responsible for all damage and may be surcharged for special cleaning.
- Please specify during booking if client would like to bring a pet.
- The supplier must be contacted a minimum of 7 days prior to pick up with pet transfer request. Transfer restrictions may apply due to size of cage and / or luggage capacity of transfer van.

I.  Lost Items
El Monte RV is not responsible for items left in the motor home or rental station and reserves the right to donate or dispose of them as it sees fit. Left items cannot be mailed to client.  
 
V.  VEHICLE SUPPORT & USE

A.  Maintenance and Use Responsibility
Client is responsible for routine maintenance while traveling (checking coolant, oil, tire pressure, etc.), as well as immediately reporting mechanical failures. Clients may be held responsible for mechanical damage due to negligence of operation and /or performing normal maintenance. Tools for vehicle repair and tire change are not provided since clients are not authorized to make repairs.

B.  Reimbursements & Refunds
El Monte RV operates one of the newest fleets in the industry. Yet as motor homes are mechanical devices they may occasionally develop problems. 

- Refunds for Mechanical problems:  In the event of a mechanical problem requiring repairs over $75 clients must call El Monte RV’s On-The-Road Support for authorization. A toll free number is provided for assistance with problems, questions, etc. Clients will be
reimbursed on return and upon presentation of receipts and any replaced parts. No receipts over $75 will be reimbursed without prior authorization.

- Left Items:  In the unlikely event that items are missing from kitchen or personal kits, or for example client needs an additional blanket, or client needs to replace an item for the motor home such as a water hose, sewer hose, etc., the client may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they not total more than $75.  

- Breakdowns:  In the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 hours, El Monte RV will refund lost-use rental charges only. El Monte RV’s maximum liability shall be for the refund of nightly rental charges or fractions thereof. No claims for rental car, hotel, telephone, etc., will be accepted.

- Accompanying vehicles:  Accompanying vehicles are not eligible for compensation. 

- Travel Agent Assistance:  Contacting one's travel agency or tour operator will have no effect on the availability and/or speed of vehicle towing, repair and/or replacement and no compensation of any kind will be given for communication costs incurred.  Clients should be instructed by their travel agency/tour operator to coordinate the repair efforts with El Monte RV’s On-The-Road Support and to discuss compensation with the staff at the return rental counter.  

- Non-essential items:  Radio, air-conditioning, refrigerator, generator, microwave, appliances, automatic step and cruise control, are not considered mechanical breakdowns. 

- Client Complaints:  Client refund or reimbursement requests must be received in writing with all supporting documentation no later than 45 days after rental return to be eligible for compensation consideration. El Monte RV reserves the right to take up to 60 days after receipt of the complaint to investigate and answer. 

- On The Road Support Contact requirement:  In order to be eligible for a lost-use refund client must have contacted El Monte RV ’s On-The-Road Support department during their rental period and must have followed Roadside’s instructions, self-help tips, and / or recommendations for repair.

- Loss of Rental:  Clients will be charged ‘loss of use’ fees for company’s lost rental revenue, up to the amount of the deductible, based on estimated time of motor home repair. 

C.  On-The-Road Vehicle Support
- On-The-Road Support: Open every day during business hours and most holidays and extended hours in peak season. 
- In order to be eligible for a lost-use refund client must have contacted El Monte RV ’s On-The-Road Support department during their rental period and must have followed their instructions, self-help tips, and / or recommendations for repair. 
- On-The-Road Support is a courtesy service provided by El Monte RV for customers. They are not authorized to determine refunds. Any refund consideration can only be made by the return location manager. 
- Under certain circumstances a replacement vehicle may be provided to the client. El Monte RV, at its sole discretion, reserves the right to determine if, where and when a vehicle exchange will take place.
- In the event of an accident involving an El Monte RV 's rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place. 
- Under most circumstances, if client for any reason was at fault in causing incapacitation of their motor home they will be required to pay the costs incurred in delivering a replacement unit to them as well as any damage deductible up to $5,000. 
- Should clients violate applicable laws, the terms and conditions by driving intoxicated, under the use of drugs, or should they fall asleep at the wheel or drive negligently the $5000 deductible is voided and the customer will be responsible for all costs involved in replacing, towing and repairing of damaged motor home. Client’s financial responsibility includes but is not limited to the rental vehicle. Clients may be charged ‘lost use’ for the time needed for recovery and / or repair. 

D.  Travel Restrictions
- Clients are restricted from traveling to certain regions due to road conditions, extreme weather, acts of God, security alerts and /or availability of support. Restrictions are subject to change without notice and are determined solely by El Monte RV. 
- El Monte RV accepts no responsibility for any motor home damage, vacation delays, time loss, or travel restrictions as a result of but not limited to road conditions, extreme weather, acts of God, security alerts and/or availability of support. 
- Clients are responsible for knowing and following the travel restrictions and for informing themselves of possible changing conditions. 
- El Monte RV, to the best of its ability, will provide clients as much information at time of pick up as possible but is not liable for any delays or detours client may encounter.
- Violation of these travel restrictions voids insurance and coverage option under the terms and conditions of the rental contract. 

- Please note the following restrictions:
1)  Off-road:  Travel on non-public, unpaved and / or ‘logging’ roads is not permitted at any time.
2)  Death Valley:  Traveling in or traversing Death Valley is not permitted in July and August. In May, June and September travel is permitted, however, customer is fully responsible for all mechanical problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140º F or  60º C During July / August clients maybe required on pick up to sign and acknowledge these restrictions.
3)  Mexico:  Travel is permitted at client’s own risk and only with purchase of El Monte RV’s Mexico Auto Liability Insurance (MALI), available at all southwest locations. However, there is no reimbursement for repairs, lost use or deductibles for damage when in Mexico. 
4)  New York City / Manhattan:  Travel is not permitted. 
5)  Alaska / Northern Canada:  Travel is permitted at client’s own risk. However, there is no reimbursement for repairs or lost use. 
6)  Winter:  Travel during winter months is permitted. However, freezing conditions may occur in Spring and Fall at higher elevations and should be anticipated and precautionary measures taken. Clients are responsible for any damage due to systems freezing due to cold weather. As a precautionary measure, at certain locations water may be replaced by anti-freeze to prevent water systems from freezing.
Clients are then not allowed to use any water systems, including the toilet or shower, until they have traveled to consistently above zero temperatures. In the event the clients want to replace the anti-freeze with water the client may be charged up to$150 to re-winterize or de-winterize the vehicle.  
7)  Summer:  Travel in summer months and /or in extreme temperatures can strain motor home systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed.  Roof A/C units will only cool the interior of the motor home up to a maximum of 20 degrees cooler than the outside temperature.
8)  Ontario / Quebec:  Due to the increased incidence of theft motor homes are not allowed to be left unattended within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motor home parked at a campground and use a taxis or public transportation. Details available at pick up location. Clients planning on traveling in these areas must inform rental station prior to departure.   

E.  Traffic Tickets and Citations
- Client is responsible for all traffic violations, fines, toll charges and/or citations incurred during the rental period.
- Client may either pay for the fines themselves, or opt to hand the citation over upon return to the rental office for processing and payment. In addition to the citation amount clients will be charged a $25 administrative processing fee. 
- In the event of customer non-payment or failure to turn over any citation to El Monte RV, clients are responsible for the fine amount plus late penalties. Additionally, clients may be charged up to $250 for increased administrative processing.  

F.  Fuel Consumption
- Fuel costs are client’s responsibility. Gasoline tanks are generally full at pick up and must be returned full or the difference will be estimated and the clients charged; or if not full the gasoline tank must be returned at the same level or the difference will be estimated and the clients charged.
- No claims are accepted as to fuel consumption.  Fuel consumption will vary according to where and how a vehicle is driven.  No claims are accepted as to fuel consumption if client is upgraded to a larger unit. 

G.  Vehicle Substitutions
- We make every effort to provide the clients with the model reserved. However, El Monte RV reserve the right to substitute models which are similar, higher rated; or longer as necessary; i.e. a Class A vehicle may be substituted for a cab-over Class C model; a C28 may be substituted for a C22. 
- No refunds for any reason (such as increased fuel consumption, ferry charges, campground fees, etc.) will be given due to increased length or size of motor home substituted.
- Should a smaller or lower rated vehicle be offered and accepted, liability will be limited to a refund of the price difference between the model booked and paid for and the model received at the time the booking was made. No refund will be given should a smaller or lower rated vehicle be requested by the client.
- No claims as to vehicle year will be considered unless clients have paid for and received a ‘Premier’ unit. Should a Premier model not be available El Monte RV will be liable only for refund of the difference between the Premier and standard unit of similar type and length.  
- When pre-booking campgrounds clients should consider a larger unit may be substituted.
- When making ferry reservations clients should automatically reserve the next larger unit length.

We only allow towing with the C25, CS25, C26, CS26, C28, CS28, AS32, AF34 & AB35 unit types. However, towing is not allowed with the C22, CS30 & FS31 unit types.

VI.  Times of Operation

Many locations are open 7 days a week Monday to Saturday 8:00 to 17:00 and Sunday from 8:00 to 16:00 from April to September. The  locations are open 7 days a week 9:00 to 16:00 from October to March unless otherwise noted. Location closing dates are subject to change.

-  Dallas (DFW), New York/New Jersey (NYC), Bellingham (YVR) are closed on Sundays all year.
-  Atlanta (ATL), Boston, (BOS), Denver (DEN), Washington D.C. (IAD), Miami (MIA), Chicago (ORD), Phoenix (PHX),  Salt Lake City (SLC) and  San Diego (SAN) are closed on Saturdays and Sundays all year.
-  Bellingham (YVR) is closed Saturdays and Sundays October through March and closed every day from the last full week of January through the first full week of February.  
Times of Operation:  May to September 9:00 to 17:00 and October to April 9:00 to 16:00
-   Linden (NYC) is closed Saturday and Sunday October 01, 2014 to March 31, 2015
-  All stations are closed for the following holidays. No bookings will be accepted for pick up or return on these dates. No exceptions.  

2014  
             01 January  New Year’s Day
             20 April   Easter Sunday
             26 May  Memorial Day
             04 July    Independence Day
             24 July    Pioneer Day (SLC only)
             30 August  Labor Day (SFO only)
             31 August  Labor Day (SFO only)
             01 September  Labor Day
             27 November Thanksgiving
             24 December  Christmas Eve
             25 December  Christmas Day
             31 December  New Year’s Eve

Recommendation:  Due to heightened volumes of travel during holiday seasons we recommend that customers avoid beginning or ending their motor home rental on the day immediately before or after a holiday date. Otherwise, customers may experience airline delays, increased road traffic and possible delays at rental office. 

VII. Changes to Reservations
The first change is allowed at no charge
Subsequent changes may be charged $50 per change
The following changes will result in a re-calculation of Value Rate. The rate will be calculated using the most current Value Rate and compared to the existing Value Rate the higher rate will be use.
- Change of party name
- Change of vehicle size
- Change of departure location
- Change in departure date
- Cancellation and rebooking
- Change in drop-off date
- Change in one-way drop-off location
Once confirmed, the following changes will not affect the Value Rate:
- Change in party size
- Adding pre-paid items. 

Long Term Rentals
Maximum length of one rental is restricted to 40 nights.
For requests 41 nights or longer, please contact International Reservation for a quote.
A recalculation of applicable higher (or lower) Value Rate for rentals over 41 nights may be used.
Customers may be required to accept charges for normal maintenance; examples include but are not limited to: Adding motor oil, transmission fluid or brake fluid; oil changes, tire rotation or tire replacement.

Child seats
Certain vehicles are equipped to accommodate child seats, this will depend on the vehicle type that you are hiring. Please enquire at time of booking. You will have to supply your own seat as none are available to rent out.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.


El Monte RV (International Value) insurance

VIP and Insurance Charges
Vehicle Incident Protection (VIP) with $1000 deductible per incident------------------ Included
Supplemental Liability Insurance (SLI)-------------------------------------------------------------$ 10 per day
Mexico Auto Liability Insurance (MALI)-----------------------------------------------------------$ 22 per day

LIABILITY COVERAGES

- All coverage and waivers are subject to the expressed terms and conditions of the rental contract signed by the client on pick up.
- In the event of an accident, renter and / or driver must disclose to El Monte RV any insurance coverage they may have.
- All insurance and/or coverage is void if renter operates the rental vehicle in violation of any federal or applicable state, province, local laws, rules, regulations or ordinances.
- This outline is not a complete description of the various coverage plans. The El Monte RV rental agreement contains the complete legal provisions of the plans.
- Insurance and coverage plans are subject to change without notice.

A. Public Liability
El Monte RV maintains insurance coverage for liability claims, property damage and / or personal injuries resulting from the operation of an El Monte RV vehicle. Our coverage provides third party legal limits to protect the renter and authorized drivers. Liability coverage is limited to the minimum financial limits determined by the US state or Canadian province in which the incident occurred.  Claims in excess of the state or province limits may arise. These claims are the responsibility of the renter. El Monte RV assumes no responsibility for such liability claims unless the client has purchased the Supplemental Liability Insurance

B. Vehicle Incident Protection (VIP)

Jurisdiction:  USA and Canada
Cost: Included in nightly rate

Coverage
El Monte RV offers VIP coverage which is separate protection that reduces Renter’s financial responsibility for certain physical damage to the Rental Vehicle to the applicable deductible of $1000. VIP is a contractual agreement between the El Monte RV and the Renter, wherein El Monte RV agrees not to collect more than the applicable deductible of $1000 per occurrence from Renter for damages to the Rental Vehicle, coverage is pursuant to the T&C of the then applicable rental contract.

C. Supplemental Liability Insurance (SLI)

Jurisdiction:  USA and Canada
Cost:  $10 per night; No maximum amount.

Coverage
- Supplemental Liability Insurance provides excess auto liability insurance that protects the renter for the difference between the underlying insurance and up to $1,000,000 against claims by a third party for bodily injury and / or property damage sustained as a result of an accident while operating the El Monte RV rental vehicle.     
- If the renter resides outside the United States and is covered by a foreign Liability Insurance policy, the foreign Liability Insurance coverage will be excess / secondary over the SLI purchased pursuant to the rental contract. 
 
Deductible:  There is no deductible with the Supplemental Liability Insurance.

Exclusions: Include but are not limited to the following:
- Use of a rental vehicle in violation of the terms and conditions of the rental contract.
- Motor home or vehicle damage caused while driving under the influence of alcohol and / or narcotics.
- Accidents arising out of the use of a rental vehicle by an unauthorized driver.
- Renter’s liability for damage to the rental vehicle.
- SLI is not available at IAD and BOS

D. Mexico Auto Liability Insurance (MALI) 

El Monte RV’s Mexico Auto Liability Insurance is required protection which the renter must obtain from El Monte RV when renting an El Monte RV vehicle and will be traveling in Mexico. Being added to El Monte RV’s Mexico Auto Liability Insurance policy provides excellent coverage and eliminates the hassles of trying to obtain insurance at the border.

- A written permit from El Monte RV is required for border crossing.
- El Monte RV’s Mexico Auto Liability Insurance must be purchased at the rental counter.
- Client may purchase coverage only for the specific days that they will be in Mexico.
- There is no reimbursement for repairs or lost use incurred while vehicle is in Mexico.

Jurisdiction:  Mexico Auto Liability Insurance is only valid when traveling in Mexico and according to the laws of Mexico.
Cost:  $22 per calendar date that the vehicle will be in Mexico. No maximum amount.

Coverage
This insurance provides coverage for physical damage to or total theft of the El Monte RV rental vehicle, third party liability and medical payments. Coverage also includes legal assistance to aid in the prevention of the driver from going to jail.

Limits
- Physical damage:      Limited to ACV (actual cash value) for collision, upset, overturn, etc.
- Total theft:                    Limited to ACV. Coverage excludes partial theft.
- Auto liability:                $1,000,000 combined single limit for property damage & bodily injury.
- Medical payments:    $3,000 per person and $15,000 per accident.
- Legal assistance:      Included

Deductible
- Physical damage:     The deductible for physical damage is 5% of the actual cash value of  the RV with a minimum deductible of $1000.
- Total theft:                   The deductible for total theft is 10% of the actual cash value of the RV with a minimum deductible of $1000. Coverage excludes partial theft.
- Auto liability:               No deductible
- Medical payments:    No deductible
- Legal assistance:     No deductible

Exclusions: Included but are not limited to the following:  
- Use of a rental vehicle in violation of the terms and conditions of the rental contract.
- Accidents which occur while renter is under the influence of alcohol and /or narcotics.
- Accidents arising out of the use of a rental vehicle by an unauthorized driver.
- Coverage excludes partial theft.

Bellingham depot

Address: 5242 Pacific Highway , Ferndale , WA , US

Please Note: The Physical location for this supplier is cross border in Ferndale, Washington State,  USA.  A shuttle service is offered from Vancouver International Airport area hotels cross border into the United States and to the physical depot in Ferndale for the collection and return of your vehicle. See below for further pick up and drop off instructions. 

Proximity to Major Airports
Bellingham Airport (BLI) is only 5 miles from the supplier's Ferndale, WA location and less than 70 miles from Vancouver International Airport (YVR) in BC, Canada.

Airport Area Transfers
The shuttle transfer service offers pick ups from designated Airport area Hotels hotels only - there are no pick ups from actual Airport Terminals. Pick up time is after 12pm. On vehicle drop off transfers are offered from the depots to Airport Terminals and designated Hotels and departs approx 11am.  US Border Crossing Fee of $6 per person is required at the border. Clients should be aware that a visa to enter the USA may be required. Due to increased security and traffic, delays crossing into the USA are possible. The supplier is not responsible for refunds of any type as a result of border crossing delays. Clients should expect border crossing delays into the USA on Saturdays due to increased traffic. No transfer is offered from / to SEATAC hotels or Seattle downtown areas. Also note customers wishing to rent on the same day as their flight arrival must make their own way to depots and arrive at least 1 hour before station’s official closing time.

TRANSFER SHUTTLE SERVICE: To use the transfer shuttle service, call the supplier by 9:00 AM on the morning of scheduled pick-up to arrange a transfer time.

Self Transfer: 
Clients providing their own transportation at their own expense should call the supplier on the morning of scheduled pick-up to arrange a vehicle pick-up time and be at the station no less than 1 hour before station’s official closing time.

Important information about Same Day Flight Arrival
Clients may only collect the motorhome on the same day that their flight arrives if . . .

1. They call the rental office after arrival to arrange a vehicle pick-up time.
2. Clients provide their own transportation at their own expense. The supplier does not offer transfer service for same day flight arrival.
3. They arrive at our rental station no less than 1 hour before station’s official closing time.

Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same.

Transfer Hotel List:

Delta Vancouver Airport 
3500 Cessna Drive
Richmond, BC
Tel: 604-278-1241
Customers will need to meet the shuttle:Outside the main entrance

Fairmont 
3111 Grant McConachie Way
Vancouver, BC
Tel: 604-207-5200
Customers will need to meet the shuttle:Outside the main hotel entrance

Sandman Signature 
10251 St. Edwards
Richmond, BC
Tel: 604-303-8888
Customers will need to meet the shuttle:Outside the main hotel entrance

Accent Inn 
10551 St. Edwards Drive
Richmond, BC
Tel: 800-434-6835
Customers will need to meet the shuttle:Outside the main hotel entrance

Travelodge 
3071 St. Edwards
Vancouver, BC
Tel: 604-278-5155
Customers will need to meet the shuttle:Outside the main hotel entrance

There are no alternative hotels for transfer shuttle service. However, the clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.

Vehicle Pick Up:
• Motorhome Pick-up Time is after 1 pm based on vehicle readiness; even if clients arrive at the rental office earlier by transfer shuttle or on their own.
• There is no refund if client picks up later than the booked day of departure.
• Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.

Pick up time:  Mon-Fri 13.00-16.00
Drop off time:                08.00-11.00

Ferndale (YVR) Office recommends using one of the following transportation options:
• YVR: Bus Shuttle: cost is approx. $40 per person from the Vancouver Airport.
o QuickShuttle stops at the Bellingham Airport. See: www.Quickcoach.com
o BellAir Shuttle stops at the Bellingham Airport.
o Greyhound bus stops at the Bellingham bus station.
• Rental Car: From Vancouver Airport / SEATAC to Bellingham Airport, Avis has no drop fee and unlimited miles. Approximate cost: $60 - $150. No charge for transfer from Bellingham Airport.
• SEATAC: Airporter Shuttle to Bellingham airport: approx. $40 / person. See: www.airporter.com
• No charge for transfer from Bellingham Airport or from Bellingham bus station.

Please note that all taxes, including the tax on the items you have pre-paid, will be due at the rental counter when you arrive at the depot.

For any questions you can contact our reservations department in the first instance or by email

Chicago depot

Address: Art'S RV Service Center , 21 W. 700 North Ave , Glen Ellyn , IL , US

Vehicle takeover time
Monday to Friday - 13:00 to 14:30

- Clients need to call the supplier on the morning of scheduled takeover day to arrange a vehicle takeover time.
- Takeover time is after 13:00, subject to vehicle readiness and even if you arrive at the depot earlier.
- Latest takeover time is 1 hour before the station's official closing time.
- Allow 1-2 hours for vehicle orientation and rental contract processing.
- If you pick your vehicle up later than the scheduled takeover day, you will not receive a refund for the day(s) lost.

Vehicle return
Monday to Friday - 08:00 to 11:00

- A $50+ per hour penalty will be charged for returns after 11:00 without prior authorisation from the rental station.
- No refund for any reason if rental is terminated by clients before the scheduled return date.

Transfers
The supplier does not offer a transfer service from/to any hotels or airports in the Chicago area. Customers will need to provide their own transportation to and from the depot, at their own expense.

Direction to Depot
Travel time from airport: 25 - 30 min.
Distance from airport: 17 mi.
Taxi charge (approx.): $70 - $90 

Dallas depot

Address: 3500 S. Central Expressway (Hwy 75) , McKinney , TX , US

Vehicle takeover time
Monday to Saturday - 13:00 to 16:00

- Clients making their own way to the depot must call the supplier no later than the morning of scheduled takeover day to arrange a vehicle takeover time (under no circumstances should clients arrive at the depot unannounced).
- Takeover time is after 13:00, subject to vehicle readiness and even if you arrive at the depot earlier.
- Latest takeover time is 1 hour before the station's official closing time.
- Allow 1 - 2 hours for vehicle orientation and rental contract processing.
- If you pick your vehicle up later than the scheduled takeover day, you will not receive a refund for the day(s) lost

Vehicle return 
Monday to Sunday - 08:00 to 11:00

- A $50+ per hour penalty will be charged for returns after 11:00 without prior authorisation from the rental station.
- Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport, or arrange other means of transportation.
- No refund for any reason if rental is terminated by clients before the scheduled return date.

Transfers - Standard
A standard transfer is available free of charge. The shuttle collects clients from designated hotels (listed below) between 10:00 and 14:00 and transfers them to the supplier's depot.

- Clients must call the supplier no later than 09:00 on the morning of motor home takeover to schedule a pick up time and confirm hotel entrance.
- No transfers are provided for same day flight arrivals.

Transfers - Priority AM Departure (PAD)
A PAD transfer is available for a fee. The shuttle collects clients from designated PAD transfer hotels (listed below) between 06:45 and 08:00 and transfers them to the supplier's depot. 

- PAD transfer instructions are available through a pre-recorded message which instructs at what time and which hotel entrance clients should wait for transfer shuttle.
- It is recommended that clients call the supplier the day before motor home takeover to confirm pick up time and hotel entrance.

Transfers - Client Information Form
Clients wishing to use the transfer service must complete a 'Client Information' form and return it to the supplier at least 7 days before the scheduled vehicle takeover day. Clients should indicate the number of people travelling and whether they required standard or PAD transfer.

- The form is available online at www.myelmonterv.com and must be returned by fax to +1 (562) 404-2021. 
- Alternatively, clients can complete their information online at www.myelmonterv.com/faq.htm.

Transfers - Return
Return transfer is provided free of charge, as a courtesy, from this depot. The shuttle departs rental station between 08:00 and 13:00 and will return you to the designated hotels (listed below) or the airport.

Dallas (DFW) Office recommends using the following transportation option:
Public transportation: DART (Dallas Area Rapid Transit).  
Take the train to Parker Road DART rail station in Plano, TX. Approx. 15 minutes from DFW office. Taxi from station to DFW office, or call for transfer.  
For DART schedules: www.dart.org 

TRANSFER HOTEL LIST
Please note: PAD indicates that the hotel is a designated collection point for Priority AM Departure transfers.

Best Western Plus DFW Airport Suites [PAD: BWST] 
5050 W. John Carpenter Fwy - Irving
Tel: 972-870-0530
Customers will need to meet the shuttle in the front lobby

Comfort Inn - DFW Airport North [PAD: CMID] 
5000 W. John Carpenter Fwy - Irving
Tel: 972-929-5757
Customers will need to meet the shuttle in the front lobby

Grand Hyatt - DFW Airport [PAD: GHYD] 
2337 S. International Pkwy - DFW Airport
Tel: 972-453-1234
Customers will need to meet the shuttle in the front lobby

Hyatt Regency DFW Airport[PAD: HYRG]
2334 International Parkway
Tel: 972-453-1234
Customers will need to meet the shuttle in the front lobby

Quality Inn – DFW Airport North
(formerly Ramada Inn) 
[PAD: RAMD] 
8205 Esters Blvd - Irving
Tel: 972-929-0066
Customers will need to meet the shuttle in the front lobby

La Quinta Inn & Suites - DFW Airport North
4850 W. John Carpenter Fwy - Irving
Tel: 972-915-4022
Customers will need to meet the shuttle in the front lobby

MCM Elegante
2330 W. NW Hwy - Dallas
Tel: 214-351-4477
Customers will need to meet the shuttle in the front lobby

Motel 6 Dallas - DFW Airport North 
7800 Heathrow Dr. - Irving
Tel: 972-915-3993
Customers will need to meet the shuttle in the front lobby

Sleep Inn DFW Airport North 
4770 Plaza Drive - Irving
Tel: 972-929-8888
Customers will need to meet the shuttle in the front lobby

Double Tree DFW Airport North
(formerly Wyndham DFW Airport North) 

4441 W. John Carpenter Fwy - Irving
Tel: 972-929-8181
Customers will need to meet the shuttle in the front lobby

Wingate by Wyndham DFW North Irving
8220 Esters Blvd - Irving
Tel: 972-929-4600
Customers will need to meet the shuttle in the front lobby

Please note: clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.

Directions to Depot:
When leaving the airport terminal, take the north exit. Pass thru the toll booth, go north on Hwy 121 N. for 33ml to Hwy 75 N., take the El Dorado Pkwy exit. Go west on El Dorado Pkwy and right onto Hwy 75 N. service road (S. Central EXpressway)

Travel time from airport: 45 - 55 minutes
Distance from airport:    37 miles
Taxi charge (approx.):   $80 - $100

Dallas Intl Airport depot

Dallas Intl Airport is a serviced non depot location.

Please note:
The supplier does not have a physical depot at the airport. However, they offer a shuttle service from designated hotels in the airport and downtown areas (not from the airport itself). Please read below for more details.

Vehicle takeover time
Monday to Saturday - 13:00 to 16:00

- Clients making their own way to the depot must call the supplier no later than the morning of scheduled takeover day to arrange a vehicle takeover time (under no circumstances should clients arrive at the depot unannounced).
- Takeover time is after 13:00, subject to vehicle readiness and even if you arrive at the depot earlier.
- Latest takeover time is 1 hour before the station's official closing time.
- Allow 1 - 2 hours for vehicle orientation and rental contract processing.
- If you pick your vehicle up later than the scheduled takeover day, you will not receive a refund for the day(s) lost

Vehicle return 
Monday to Sunday - 08:00 to 11:00

- A $50+ per hour penalty will be charged for returns after 11:00 without prior authorisation from the rental station.
- Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport, or arrange other means of transportation.
- No refund for any reason if rental is terminated by clients before the scheduled return date.

Transfers - Standard
A standard transfer is available free of charge. The shuttle collects clients from designated hotels (listed below) between 10:00 and 14:00 and transfers them to the supplier's depot.

- Clients must call the supplier no later than 09:00 on the morning of motor home takeover to schedule a pick up time and confirm hotel entrance.
- No transfers are provided for same day flight arrivals.

Transfers - Priority AM Departure (PAD)
A PAD transfer is available for a fee. The shuttle collects clients from designated PAD transfer hotels (listed below) between 06:45 and 08:00 and transfers them to the supplier's depot. 

- PAD transfer instructions are available through a pre-recorded message which instructs at what time and which hotel entrance clients should wait for transfer shuttle.
- It is recommended that clients call the supplier the day before motor home takeover to confirm pick up time and hotel entrance.

Transfers - Client Information Form
Clients wishing to use the transfer service must complete a 'Client Information' form and return it to the supplier at least 7 days before the scheduled vehicle takeover day. Clients should indicate the number of people travelling and whether they required standard or PAD transfer.

- The form is available online at www.myelmonterv.com and must be returned by fax to +1 (562) 404-2021. 
- Alternatively, clients can complete their information online at www.myelmonterv.com/faq.htm.

Transfers - Return
Return transfer is provided free of charge, as a courtesy, from this depot. The shuttle departs rental station between 08:00 and 13:00 and will return you to the designated hotels (listed below) or the airport.

Dallas (DFW) Office recommends using the following transportation option:
Public transportation: DART (Dallas Area Rapid Transit).  
Take the train to Parker Road DART rail station in Plano, TX. Approx. 15 minutes from DFW office. Taxi from station to DFW office, or call for transfer.  
For DART schedules: www.dart.org 

TRANSFER HOTEL LIST
Please note: PAD indicates that the hotel is a designated collection point for Priority AM Departure transfers.

Best Western Plus DFW Airport Suites [PAD: BWST] 
5050 W. John Carpenter Fwy - Irving
Tel: 972-870-0530
Customers will need to meet the shuttle in the front lobby

Comfort Inn - DFW Airport North [PAD: CMID] 
5000 W. John Carpenter Fwy - Irving
Tel: 972-929-5757
Customers will need to meet the shuttle in the front lobby

Grand Hyatt - DFW Airport [PAD: GHYD] 
2337 S. International Pkwy - DFW Airport
Tel: 972-453-1234
Customers will need to meet the shuttle in the front lobby

Hyatt Regency DFW Airport[PAD: HYRG]
2334 International Parkway
Tel: 972-453-1234
Customers will need to meet the shuttle in the front lobby

Quality Inn – DFW Airport North
(formerly Ramada Inn) 
[PAD: RAMD] 
8205 Esters Blvd - Irving
Tel: 972-929-0066
Customers will need to meet the shuttle in the front lobby

La Quinta Inn & Suites - DFW Airport North
4850 W. John Carpenter Fwy - Irving
Tel: 972-915-4022
Customers will need to meet the shuttle in the front lobby

MCM Elegante
2330 W. NW Hwy - Dallas
Tel: 214-351-4477
Customers will need to meet the shuttle in the front lobby

Motel 6 Dallas - DFW Airport North 
7800 Heathrow Dr. - Irving
Tel: 972-915-3993
Customers will need to meet the shuttle in the front lobby

Sleep Inn DFW Airport North 
4770 Plaza Drive - Irving
Tel: 972-929-8888
Customers will need to meet the shuttle in the front lobby

Double Tree DFW Airport North
(formerly Wyndham DFW Airport North) 

4441 W. John Carpenter Fwy - Irving
Tel: 972-929-8181
Customers will need to meet the shuttle in the front lobby

Wingate by Wyndham DFW North Irving
8220 Esters Blvd - Irving
Tel: 972-929-4600
Customers will need to meet the shuttle in the front lobby

Please note: clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.

Directions to Depot:
When leaving the airport terminal, take the north exit. Pass thru the toll booth, go north on Hwy 121 N. for 33ml to Hwy 75 N., take the El Dorado Pkwy exit. Go west on El Dorado Pkwy and right onto Hwy 75 N. service road (S. Central EXpressway)

Travel time from airport: 45 - 55 minutes
Distance from airport:    37 miles
Taxi charge (approx.):   $80 - $100

Denver depot

Address: 5989 Main St , c/o All Stars RV , Louviers , CO , US

Proximity to major airports
The supplier's depot in Louviers is approximately 49 miles south west of, or a 65 - 80 minute drive from, the Denver International Airport (DEN).

Vehicle collection:
• Customers must call the supplier on the morning of their scheduled vehicle collection day to arrange a collection time and must be at the depot no less than one hour before its official closing time.
• Motorhome collection time is after 13:00 based on vehicle readiness; even if customers arrive at the depot earlier.
• There is no refund if customers collect the vehicle later than the booked day of departure.
• Customers should allow 1-2 hours after arrival at the depot for vehicle orientation and rental contract processing.

Vehicle collection times:  Monday - Friday 13:00 - 14:30
Drop off times:  Monday - Friday 08:00 - 11:00

Transfers
The supplier does not offer a transfer service from/to any hotels or airports in the Denver area. Customers will need to provide their own transportation to and from the depot, at their own expense.

Same Day Flight Arrival:
• Customers may only collect the motorhome on the same day that their flight arrives if they:

1. call the rental office after arrival to arrange a vehicle collection time.
2. provide their own transportation to the depot, at their own expense.
3. arrive at the depot no less than 1 hour before its official closing time.

• Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same.  There is no refund if client picks up later than the booked day of departure and no extended hours of operation to accommodate late arrivals.

Directions to depot:
From Denver International Airport - Exit DEN and take 225 South to 25 South. Take CO-470 West to Santa Fe Drive / US-85 exit. Take S. Santa Fe Drive approx. 6.5 miles. Turn right at Kelly Ave. which becomes N. Main St.  Follow main road across RR tracks toward Louviers.

Approximate distance 49 miles, travel time 65 - 80 minutes.

Taxi charge from airport: $110 - $160
Taxi charge from downtown: $85 - $120

Denver (DEN) Office recommends using the following transportation option:
• Metro Taxi
Tel: (303) 336-9000
www.metrotaxidenver.com

Las Vegas depot

Address: 3800 Boulder Highway , Las Vegas , NV , US

Depot address
3800 Boulder Highway
Las Vegas
NV 89121

Vehicle takeover time
Monday to Saturday - 13:00 to 16:00
Sunday - 13:00 to 15:00

- Clients making their own way to the depot must call the supplier no later than the morning of scheduled takeover day to arrange a vehicle takeover time (under no circumstances should clients arrive at the depot unannounced).
- Takeover time is after 13:00, subject to vehicle readiness and even if you arrive at the depot earlier.
- Latest takeover time is 1 hour before the station's official closing time.
- Allow 1 - 2 hours for vehicle orientation and rental contract processing.
- If you pick your vehicle up later than the scheduled takeover day, you will not receive a refund for the day(s) lost

Vehicle return 
Monday to Sunday - 08:00 to 11:00

- A $50+ per hour penalty will be charged for returns after 11:00 without prior authorisation from the rental station.
- Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport, or arrange other means of transportation.
- No refund for any reason if rental is terminated by clients before the scheduled return date.

Transfers - Standard
A standard transfer is available free of charge. The shuttle collects clients from designated hotels (listed below) between 10:00 and 14:00 and transfers them to the supplier's depot.

- Clients must call the supplier no later than 09:00 on the morning of motor home takeover to schedule a pick up time and confirm hotel entrance.
- No transfers are provided for same day flight arrivals.

Transfers - Priority AM Departure (PAD)
A PAD transfer is available for a fee. The shuttle collects clients from designated PAD transfer hotels (listed below) between 06:45 and 08:00 and transfers them to the supplier's depot. 

- PAD transfer instructions are available through a pre-recorded message which instructs at what time and which hotel entrance clients should wait for transfer shuttle.
- It is recommended that clients call the supplier the day before motor home takeover to confirm pick up time and hotel entrance.

Transfers - Client Information Form
Clients wishing to use the transfer service must complete a 'Client Information' form and return it to the supplier at least 7 days before the scheduled vehicle takeover day. Clients should indicate the number of people travelling and whether they required standard or PAD transfer.

- The form is available online at www.myelmonterv.com and must be returned by fax to +1 (562) 404-2021. 
- Alternatively, clients can complete their information online at www.myelmonterv.com/faq.htm.

Transfers - Return
Return transfer is provided free of charge, as a courtesy, from this depot. The shuttle departs rental station between 08:00 and 13:00 and will return you to the designated hotels (listed below) or the airport.


TRANSFER HOTEL LIST
Please note: PAD indicates that the hotel is a designated collection point for Priority AM Departure transfers.

Best Western Mardi Gras [PAD: BWMG]
3500 Paradise Road
Tel: 702-731-2020
Customers will need to meet the shuttle outside the main hotel entrance

Excalibur [PAD: EXCL]
3850 South Las Vegas Blvd S
Tel: 702-597-7777
Customers will need to meet the shuttle outside at the rear rotunda

Mandalay Bay [PAD: MDLY]
3950 Las Vegas Blvd S
Tel: 702-632-7777
Customers will need to meet the shuttle outside the lower beach level

New York New York [PAD: NYNY]
3790 Las Vegas Blvd, S
Tel: 702-740-6969
Customers will need to meet the shuttle at the valet parking area (front entrance)

South Point Hotel [PAD: SOCO]
9777 Las Vegas Blvd.
Tel: 702-796-7111
Customers will need to meet the shuttle outside the main hotel entrance

Tuscany Suites [PAD: TUSC]
255 E. Flamingo Road
Tel: 702-893-8933
Customers will need to meet the shuttle outside the main hotel entrance

Planet Hollywood
3667 Las Vegas Blvd S
Tel: 702-785-5555
Customers will need to meet the shuttle outside the main hotel entrance

Bally's
3645 Las Vegas Blvd S
Tel: 702-739-4111
Customers will need to meet the shuttle outside the tour bus entrance

Bellagio
3600 Las Vegas Blvd S
Tel: 702-693-7111
Customers will need to meet the shuttle outside at the limo area

Circus Circus
2880 Las Vegas Blvd S
Tel: 702-734-0410
Customers will need to meet the shuttle outside the north valet entrance

Flamingo
3555 Las Vegas Blvd S
Tel: 702-733-3111
Customers will need to meet the shuttle outside the main hotel entrance

Stratosphere
2000 Las Vegas Boulevard South
Las Vegas, NV 89104
Tel: (702) 383-4793
Customers will need to meet the shuttle outside the main hotel entrance

MGM Grande
3799 Las Vegas Blvd S
Tel: 702-891-7777
Customers will need to meet the shuttle outside the Main Valet

Monte Carlo
3770 Las Vegas Blvd S
Tel: 702-730-7777
Customers will need to meet the shuttle outside the back valet entrance

Treasure Island
3300 Las Vegas Blvd S
Tel: 702-894-7111
Customers will need to meet the shuttle outside at the airport shuttle lane

Venetian Resort
3355 Las Vegas Blvd S
Tel: 702-414-1000
Customers will need to meet the shuttle outside the main hotel entrance

Please note: clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.

Direction to Depot
Travel time from airport/strip: 20 - 30 min.
Distance from airport/strip: 10 - 15 mi.
Taxi charge (approx.): $40 - $60 

Las Vegas McCarran Intl Airport depot

Las Vegas McCarran Intl Airport is a serviced non depot location.

Please note:
The supplier does not have a physical depot at the airport. However, they offer a shuttle service from designated hotels in the airport and downtown areas (not from the airport itself). Please read below for more details.

Depot address
3800 Boulder Highway
Las Vegas
NV 89121

Vehicle takeover time
Monday to Saturday - 13:00 to 16:00
Sunday - 13:00 to 15:00

- Clients making their own way to the depot must call the supplier no later than the morning of scheduled takeover day to arrange a vehicle takeover time (under no circumstances should clients arrive at the depot unannounced).
- Takeover time is after 13:00, subject to vehicle readiness and even if you arrive at the depot earlier.
- Latest takeover time is 1 hour before the station's official closing time.
- Allow 1 - 2 hours for vehicle orientation and rental contract processing.
- If you pick your vehicle up later than the scheduled takeover day, you will not receive a refund for the day(s) lost

Vehicle return 
Monday to Sunday - 08:00 to 11:00

- A $50+ per hour penalty will be charged for returns after 11:00 without prior authorisation from the rental station.
- Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport, or arrange other means of transportation.
- No refund for any reason if rental is terminated by clients before the scheduled return date.

Transfers - Standard
A standard transfer is available free of charge. The shuttle collects clients from designated hotels (listed below) between 10:00 and 14:00 and transfers them to the supplier's depot.

- Clients must call the supplier no later than 09:00 on the morning of motor home takeover to schedule a pick up time and confirm hotel entrance.
- No transfers are provided for same day flight arrivals.

Transfers - Priority AM Departure (PAD)
A PAD transfer is available for a fee. The shuttle collects clients from designated PAD transfer hotels (listed below) between 06:45 and 08:00 and transfers them to the supplier's depot. 

- PAD transfer instructions are available through a pre-recorded message which instructs at what time and which hotel entrance clients should wait for transfer shuttle.
- It is recommended that clients call the supplier the day before motor home takeover to confirm pick up time and hotel entrance.

Transfers - Client Information Form
Clients wishing to use the transfer service must complete a 'Client Information' form and return it to the supplier at least 7 days before the scheduled vehicle takeover day. Clients should indicate the number of people travelling and whether they required standard or PAD transfer.

- The form is available online at www.myelmonterv.com and must be returned by fax to +1 (562) 404-2021. 
- Alternatively, clients can complete their information online at www.myelmonterv.com/faq.htm.

Transfers - Return
Return transfer is provided free of charge, as a courtesy, from this depot. The shuttle departs rental station between 08:00 and 13:00 and will return you to the designated hotels (listed below) or the airport.


TRANSFER HOTEL LIST
Please note: PAD indicates that the hotel is a designated collection point for Priority AM Departure transfers.

Best Western Mardi Gras [PAD: BWMG]
3500 Paradise Road
Tel: 702-731-2020
Customers will need to meet the shuttle outside the main hotel entrance

Excalibur [PAD: EXCL]
3850 South Las Vegas Blvd S
Tel: 702-597-7777
Customers will need to meet the shuttle outside at the rear rotunda

Mandalay Bay [PAD: MDLY]
3950 Las Vegas Blvd S
Tel: 702-632-7777
Customers will need to meet the shuttle outside the lower beach level

New York New York [PAD: NYNY]
3790 Las Vegas Blvd, S
Tel: 702-740-6969
Customers will need to meet the shuttle at the valet parking area (front entrance)

South Point Hotel [PAD: SOCO]
9777 Las Vegas Blvd.
Tel: 702-796-7111
Customers will need to meet the shuttle outside the main hotel entrance

Tuscany Suites [PAD: TUSC]
255 E. Flamingo Road
Tel: 702-893-8933
Customers will need to meet the shuttle outside the main hotel entrance

Planet Hollywood 
3667 Las Vegas Blvd S
Tel: 702-785-5555
Customers will need to meet the shuttle outside the main hotel entrance

Bally's
3645 Las Vegas Blvd S
Tel: 702-739-4111
Customers will need to meet the shuttle outside the tour bus entrance

Bellagio
3600 Las Vegas Blvd S
Tel: 702-693-7111
Customers will need to meet the shuttle outside at the limo area

Circus Circus
2880 Las Vegas Blvd S
Tel: 702-734-0410
Customers will need to meet the shuttle outside the north valet entrance

Flamingo
3555 Las Vegas Blvd S
Tel: 702-733-3111
Customers will need to meet the shuttle outside the main hotel entrance

Stratosphere 
2000 Las Vegas Boulevard South
Las Vegas, NV 89104
Tel: (702) 383-4793
Customers will need to meet the shuttle outside the main hotel entrance

MGM Grande
3799 Las Vegas Blvd S
Tel: 702-891-7777
Customers will need to meet the shuttle outside the Main Valet

Monte Carlo
3770 Las Vegas Blvd S
Tel: 702-730-7777
Customers will need to meet the shuttle outside the back valet entrance

Treasure Island
3300 Las Vegas Blvd S
Tel: 702-894-7111
Customers will need to meet the shuttle outside at the airport shuttle lane

Venetian Resort
3355 Las Vegas Blvd S
Tel: 702-414-1000
Customers will need to meet the shuttle outside the main hotel entrance

Please note: clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.

Direction to Depot
Travel time from airport/strip: 20 - 30 min.
Distance from airport/strip: 10 - 15 mi.
Taxi charge (approx.): $40 - $60 

Los Angeles depot

Address: 12818 Firestone Blvd , Santa Fe Springs , CA , US

Depot address:
12818 Firestone Blvd
Santa Fe Springs
CA 90670

Vehicle takeover time
Monday to Saturday - 13:00 to 16:00
Sunday - 13:00 to 15:00

- Clients making their own way to the depot must call the supplier no later than the morning of scheduled takeover day to arrange a vehicle takeover time (under no circumstances should clients arrive at the depot unannounced).
- Takeover time is after 13:00, subject to vehicle readiness and even if you arrive at the depot earlier.
- Latest takeover time is 1 hour before the station's official closing time.
- Allow 1 - 2 hours for vehicle orientation and rental contract processing.
- If you pick your vehicle up later than the scheduled takeover day, you will not receive a refund for the day(s) lost

Vehicle return 
Monday to Sunday - 08:00 to 11:00

- A $50+ per hour penalty will be charged for returns after 11:00 without prior authorisation from the rental station.
- Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport, or arrange other means of transportation.
- No refund for any reason if rental is terminated by clients before the scheduled return date.

Transfers - Standard
A standard transfer is available free of charge. The shuttle collects clients from designated hotels (listed below) between 10:00 and 14:00 and transfers them to the supplier's depot.

- Clients must call the supplier no later than 09:00 on the morning of motor home takeover to schedule a pick up time and confirm hotel entrance.
- No transfers are provided for same day flight arrivals.

Transfers - Priority AM Departure (PAD)
A PAD transfer is available for a fee. The shuttle collects clients from designated PAD transfer hotels (listed below) between 06:45 and 08:00 and transfers them to the supplier's depot. 

- PAD transfer instructions are available through a pre-recorded message which instructs at what time and which hotel entrance clients should wait for transfer shuttle.
- It is recommended that clients call the supplier the day before motor home takeover to confirm pick up time and hotel entrance.

Transfers - Client Information Form
Clients wishing to use the transfer service must complete a 'Client Information' form and return it to the supplier at least 7 days before the scheduled vehicle takeover day. Clients should indicate the number of people travelling and whether they required standard or PAD transfer.

- The form is available online at www.myelmonterv.com and must be returned by fax to +1 (562) 404-2021. 
- Alternatively, clients can complete their information online at www.myelmonterv.com/faq.htm.

Transfers - Return
Return transfer is provided free of charge, as a courtesy, from this depot. The shuttle departs rental station between 08:00 and 13:00 and will return you to the designated hotels (listed below) or the airport.


TRANSFER HOTEL LIST
Please note: PAD indicates that the hotel is a designated collection point for Priority AM Departure transfers.

Crowne Plaza [PAD: CRWN]
5985 West Century Blvd
Tel: 310-642-7500
Customers will need to meet the shuttle outside the main hotel entrance

Four Points Sheraton [PAD: FPSH]
9750 Airport Blvd
Tel: 310-645-4600
Customers will need to meet the shuttle outside the main hotel entrance

Hilton/Towers [PAD: HILT]
5711 W. Century
Tel: 310-410-4000
Customers will need to meet the shuttle outside the west side entrance

Marriott [PAD: MARR]
5855 West Century Blvd
Tel: 310-641-5700
Customers will need to meet the shuttle outside the main hotel entrance

Custom Hotel
8601 Lincoln Blvd
Tel: 310-465-0400
Customers will need to meet the shuttle outside the main hotel entrance

Hacienda
525 W. Sepulveda
Tel: 310-615-0015
Customers will need to meet the shuttle outside the main hotel entrance

Holiday Inn 
(formerly Holiday Inn Express) 
9901 La Cienega & Century
Tel: 310-649-5151
Customers will need to meet the shuttle outside the main hotel entrance

Holiday Inn Express
(formerly Howard Johnson) 
8620 Airport Blvd
Tel: 310-645-7700
Customers will need to meet the shuttle outside the main hotel entrance

Radisson
6225W. Century Blvd & Sepulveda
Tel: 310-670-9000
Customers will need to meet the shuttle outside the main hotel entrance

Sheraton Gateway
6101 W. Century Blvd
Tel: 310-642-1111
Customers will need to meet the shuttle outside the main hotel entrance

* Please note - clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.


Direction to Depot
From LAX Airport, take 105 E. to 605, 605 north to 5, south on 5, exit Rosecrans to Bloomfield, turn left on Bloomfield, Immediately turn left on Firestone.

Travel time from airport: 40 - 50 min.
Distance from airport: 26 miles
Taxi charge (approx.): $70 - $90

Travel time from downtown: 25 – 30 min.
Distance from downtown: 20 miles
Taxi from downtown: $85 - $95

Travel time from Disney: 20 – 30 min.
Distance from Disneyland: 15 miles
Taxi charge (approx.): $40 - $50

Los Angeles Intl Airport depot

Los Angeles Intl Airport is a serviced non depot location.

Please note:
The supplier does not have a physical depot at the airport. However, they offer a shuttle service from designated hotels in the airport and downtown areas (not from the airport itself). Please read below for more details.

Depot address:
12818 Firestone Blvd
Santa Fe Springs
CA 90670

Vehicle takeover time
Monday to Saturday - 13:00 to 16:00
Sunday - 13:00 to 15:00

- Clients making their own way to the depot must call the supplier no later than the morning of scheduled takeover day to arrange a vehicle takeover time (under no circumstances should clients arrive at the depot unannounced).
- Takeover time is after 13:00, subject to vehicle readiness and even if you arrive at the depot earlier.
- Latest takeover time is 1 hour before the station's official closing time.
- Allow 1 - 2 hours for vehicle orientation and rental contract processing.
- If you pick your vehicle up later than the scheduled takeover day, you will not receive a refund for the day(s) lost

Vehicle return 
Monday to Sunday - 08:00 to 11:00

- A $50+ per hour penalty will be charged for returns after 11:00 without prior authorisation from the rental station.
- Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport, or arrange other means of transportation.
- No refund for any reason if rental is terminated by clients before the scheduled return date.

Transfers - Standard
A standard transfer is available free of charge. The shuttle collects clients from designated hotels (listed below) between 10:00 and 14:00 and transfers them to the supplier's depot.

- Clients must call the supplier no later than 09:00 on the morning of motor home takeover to schedule a pick up time and confirm hotel entrance.
- No transfers are provided for same day flight arrivals.

Transfers - Priority AM Departure (PAD)
A PAD transfer is available for a fee. The shuttle collects clients from designated PAD transfer hotels (listed below) between 06:45 and 08:00 and transfers them to the supplier's depot. 

- PAD transfer instructions are available through a pre-recorded message which instructs at what time and which hotel entrance clients should wait for transfer shuttle.
- It is recommended that clients call the supplier the day before motor home takeover to confirm pick up time and hotel entrance.

Transfers - Client Information Form
Clients wishing to use the transfer service must complete a 'Client Information' form and return it to the supplier at least 7 days before the scheduled vehicle takeover day. Clients should indicate the number of people travelling and whether they required standard or PAD transfer.

- The form is available online at www.myelmonterv.com and must be returned by fax to +1 (562) 404-2021. 
- Alternatively, clients can complete their information online at www.myelmonterv.com/faq.htm.

Transfers - Return
Return transfer is provided free of charge, as a courtesy, from this depot. The shuttle departs rental station between 08:00 and 13:00 and will return you to the designated hotels (listed below) or the airport.


TRANSFER HOTEL LIST
Please note: PAD indicates that the hotel is a designated collection point for Priority AM Departure transfers.

Crowne Plaza [PAD: CRWN]
5985 West Century Blvd
Tel: 310-642-7500
Customers will need to meet the shuttle outside the main hotel entrance

Four Points Sheraton [PAD: FPSH]
9750 Airport Blvd
Tel: 310-645-4600
Customers will need to meet the shuttle outside the main hotel entrance

Hilton/Towers [PAD: HILT]
5711 W. Century
Tel: 310-410-4000
Customers will need to meet the shuttle outside the west side entrance

Marriott [PAD: MARR]
5855 West Century Blvd
Tel: 310-641-5700
Customers will need to meet the shuttle outside the main hotel entrance

Custom Hotel
8601 Lincoln Blvd
Tel: 310-465-0400
Customers will need to meet the shuttle outside the main hotel entrance

Hacienda
525 W. Sepulveda
Tel: 310-615-0015
Customers will need to meet the shuttle outside the main hotel entrance

Holiday Inn 
(formerly Holiday Inn Express) 
9901 La Cienega & Century
Tel: 310-649-5151
Customers will need to meet the shuttle outside the main hotel entrance

Holiday Inn Express
(formerly Howard Johnson) 
8620 Airport Blvd
Tel: 310-645-7700
Customers will need to meet the shuttle outside the main hotel entrance

Radisson
6225W. Century Blvd & Sepulveda
Tel: 310-670-9000
Customers will need to meet the shuttle outside the main hotel entrance

Sheraton Gateway
6101 W. Century Blvd
Tel: 310-642-1111
Customers will need to meet the shuttle outside the main hotel entrance

* Please note - clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.


Direction to Depot
From LAX Airport, take 105 E. to 605, 605 north to 5, south on 5, exit Rosecrans to Bloomfield, turn left on Bloomfield, Immediately turn left on Firestone.

Travel time from airport: 40 - 50 min.
Distance from airport: 26 miles
Taxi charge (approx.): $70 - $90

Travel time from downtown: 25 – 30 min.
Distance from downtown: 20 miles
Taxi from downtown: $85 - $95

Travel time from Disney: 20 – 30 min.
Distance from Disneyland: 15 miles
Taxi charge (approx.): $40 - $50

Miami depot

Address: 18645 SW 103rd Ct. , c/o Tires 4 Less , Miami , FL , US

Proximity to major airports
The supplier's depot in Miami is approximately 19 miles south west of, or 35 - 45 minutes driving time from, Miami International Airport (MIA).

Vehicle collection:
• Customers must call the supplier on the morning of scheduled vehicle collection day to arrange a collection time.
• Motorhome collection time is after 13:00 based on vehicle readiness; even if customers arrive at the depot earlier.
• Customers must be at the depot no less than one hour before its official closing time.
• There is no refund if customers collect the vehicle later than the booked day of departure.
• Customers should allow 1-2 hours after arrival at the depot for vehicle orientation and rental contract processing.

Vehicle collection times:  Monday - Friday 13:00 - 14:30
Drop off times:  Monday - Friday 08:00 - 11:00

Transfers
The supplier does not offer transfers to or from downtown or airport area hotels or airport terminals to or from their depot for vehicle collection / return at this location.  Customers must make their own way to and from this depot, at their own expense.

Same Day Flight Arrival:
• Customers may only collect the motorhome on the same day that their flight arrives if they:

1. call the rental office after arrival to arrange a vehicle collection time.
2. provide their own transportation to the depot, at their own expense.
3. arrive at the depot no less than 1 hour before its official closing time.

• Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same.  There is no refund if client picks up later than the booked day of departure and no extended hours of operation to accommodate late arrivals.

Directions to depot
Exit Miami International Airport onto FL-953 S, Take ramp onto FL-836 W, Take exit onto FL-826S toward Kendall, Exit onto FL-5/ S US-1, Turn right at SW 186th St/ FL-994, Turn left at SW 103rd Ct, the depot will be on the left.

Travel time from airport: 25 - 35 minutes.
Distance from airport: 19 miles.
Taxi charge (approx.): $90 - $110

New York depot

Address: 3401 B Tremley Point Rd. , Linden , NJ , US

Proximity to Major Airports
Linden, NJ is close to three major airports - giving you convenient options as to where to fly prior to picking up your RV rental from El Monte RV. The closest airport to El Monte RV's depot in Linden is the Newark, New Jersey Airport (EWR) (8 miles). The next two airports are both within one hour of the depot with La Guardia (LGA) (31 miles) on I-278 and Kennedy (JFK) (34 miles).

Vehicle takeover time
Monday to Saturday - 13:00 to 16:00 (1 April to 30 September)
Monday to Friday - 13:00 to 16:00 (1 October to 31 March)

- Clients making their own way to the depot must call the supplier no later than the morning of scheduled takeover day to arrange a vehicle takeover time (under no circumstances should clients arrive at the depot unannounced).
- Takeover time is after 13:00, subject to vehicle readiness and even if you arrive at the depot earlier.
- Latest takeover time is 1 hour before the station's official closing time.
- Allow 1 - 2 hours for vehicle orientation and rental contract processing.
- If you pick your vehicle up later than the scheduled takeover day, you will not receive a refund for the day(s) lost

Vehicle return 
Monday to Sunday - 08:00 to 11:00

- A $50+ per hour penalty will be charged for returns after 11:00 without prior authorisation from the rental station.
- Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport, or arrange other means of transportation.
- No refund for any reason if rental is terminated by clients before the scheduled return date.

Transfers - Standard
A standard transfer is available free of charge. The shuttle collects clients from designated hotels (listed below) between 10:00 and 14:00 and transfers them to the supplier's depot.

- Clients must call the supplier no later than 09:00 on the morning of motor home takeover to schedule a pick up time and confirm hotel entrance.
- No transfers are provided for same day flight arrivals.

Transfers - Priority AM Departure (PAD)
A PAD transfer is available for a fee. The shuttle collects clients from designated PAD transfer hotels (listed below) between 06:45 and 08:00 and transfers them to the supplier's depot. 

- PAD transfer instructions are available through a pre-recorded message which instructs at what time and which hotel entrance clients should wait for transfer shuttle.
- It is recommended that clients call the supplier the day before motor home takeover to confirm pick up time and hotel entrance.

Transfers - Client Information Form
Clients wishing to use the transfer service must complete a 'Client Information' form and return it to the supplier at least 7 days before the scheduled vehicle takeover day. Clients should indicate the number of people travelling and whether they required standard or PAD transfer.

- The form is available online at www.myelmonterv.com and must be returned by fax to +1 (562) 404-2021. 
- Alternatively, clients can complete their information online at www.myelmonterv.com/faq.htm.

Transfers - Return
Return transfer is provided free of charge, as a courtesy, from this depot. The shuttle departs rental station between 08:00 and 13:00 and will return you to the designated hotels (listed below) or to New Jersey Airport. Please note that there are no transfers to either JFK or La Guardia Airport.


TRANSFER HOTEL LIST
Please note: PAD indicates that the hotel is a designated collection point for Priority AM Departure transfers.

New Jersey area hotels

Hampton [PAD: HAMP]
501 W. Edgar Rd - Linden Area
Tel: 908-862-3222
Hotel provides free shuttle transfer to the depot. To arrange, clients must advise the front desk upon arrival. Clients must still call NYC for RV take over time. 

Hilton Newark [PAD: HINW]
1170 Spring Street - Newark Area
Tel: 908-351-3900
Customers will need to meet the shuttle outside the main hotel entrance

Country Inn [PAD: COIN]
100 Glimcher Realty Way
Tel: 908-282-0020
Customers will need to meet the shuttle outside the main hotel entrance

New York City hotels

Hilton 
1335 Ave. of the Americas @ 53rd -54th – Manhattan
Tel: 212-586-7000
Customers will need to meet the shuttle outside the main hotel entrance

Hilton Garden Inn
790 Eight Ave. @ 48th-49th – Manhattan
Tel: 212-541-4849
Customers will need to meet the shuttle outside the main hotel entrance 

Holiday Inn
440 57th / between 9th & 10th - Manhattan
Tel: 212-581-8100
Customers will need to meet the shuttle outside the main hotel entrance

ROW NYC (formerly Milford Plaza) 
700 8th Ave - Manhattan
Tel: 212-869-3600
Customers will need to meet the shuttle outside the main hotel entrance

Novotel
226 W. 52nd - Manhattan
Tel: 212-315-0100
Customers will need to meet the shuttle outside the main hotel entrance

Pennsylvania
401 7th @ 33rd - Manhattan
Tel: 212-736-5000
Customers will need to meet the shuttle outside the main hotel entrance

Skyline
725 10th - Manhattan
Tel: 212-586-3400
Customers will need to meet the shuttle outside the main hotel entrance

Travel Inn
515 42nd @10th/Times Square - Manhattan
Tel: 212-695-7171
Customers will need to meet the shuttle outside the main hotel entrance

Please note: clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.

Directions to Depot:
From the NJ Turnpike ( I-95) take exit 13 and follow signs to 1 & 9 south, Linden. Once on 1 & 9 South make a left at the 4th traffic signal, Wood Ave. Go past the park and stay to the left at the Y. Do not go over the Turnpike bridge.

Travel time Mid Manhattan: 45 - 60 min.
Taxi charge (approx.): $100 - $125

Travel time from EWR: 15 min.
Taxi charge (approx.): $45 - $55

Orlando depot

Address: 3800 W. Colonial Drive , Orlando , FL , US

Vehicle takeover time
Monday to Saturday - 13:00 to 16:00
Sunday - 13:00 to 15:00

- Clients making their own way to the depot must call the supplier no later than the morning of scheduled takeover day to arrange a vehicle takeover time (under no circumstances should clients arrive at the depot unannounced).
- Takeover time is after 13:00, subject to vehicle readiness and even if you arrive at the depot earlier.
- Latest takeover time is 1 hour before the station's official closing time.
- Allow 1 - 2 hours for vehicle orientation and rental contract processing.
- If you pick your vehicle up later than the scheduled takeover day, you will not receive a refund for the day(s) lost

Vehicle return 
Monday to Sunday - 08:00 to 11:00

- A $50+ per hour penalty will be charged for returns after 11:00 without prior authorisation from the rental station.
- Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport, or arrange other means of transportation.
- No refund for any reason if rental is terminated by clients before the scheduled return date.

Transfers - Standard
A standard transfer is available free of charge. The shuttle collects clients from designated hotels (listed below) between 10:00 and 14:00 and transfers them to the supplier's depot.

- Clients must call the supplier no later than 09:00 on the morning of motor home takeover to schedule a pick up time and confirm hotel entrance.
- No transfers are provided for same day flight arrivals.

Transfers - Priority AM Departure (PAD)
A PAD transfer is available for a fee. The shuttle collects clients from designated PAD transfer hotels (listed below) between 06:45 and 08:00 and transfers them to the supplier's depot. 

- PAD transfer instructions are available through a pre-recorded message which instructs at what time and which hotel entrance clients should wait for transfer shuttle.
- It is recommended that clients call the supplier the day before motor home takeover to confirm pick up time and hotel entrance.

Transfers - Client Information Form
Clients wishing to use the transfer service must complete a 'Client Information' form and return it to the supplier at least 7 days before the scheduled vehicle takeover day. Clients should indicate the number of people travelling and whether they required standard or PAD transfer.

- The form is available online at www.myelmonterv.com and must be returned by fax to +1 (562) 404-2021. 
- Alternatively, clients can complete their information online at www.myelmonterv.com/faq.htm.

Transfers - Return
Return transfer is provided free of charge, as a courtesy, from this depot. The shuttle departs rental station between 08:00 and 13:00 and will return you to the designated hotels (listed below) or the airport.


TRANSFER HOTEL LIST
Please note: PAD indicates that the hotel is a designated collection point for Priority AM Departure transfers.

Days Inn International Drive [PAD: DINT]
5858 International Drive
Tel: 407-351-4410
Customers will need to meet the shuttle outside the main hotel entrance

International Palms Resort [PAD: INPA]
6515 International Drive
Tel: 800-354-8332
Customers will need to meet the shuttle outside the main hotel entrance

La Quinta Inn North
7160 N. Frontage Road
Tel: 407-240-5000
Customers will need to meet the shuttle outside the main hotel entrance

Marriott Orlando Airport
7499 Augusta National Drive
Tel: 407-851-9000
Customers will need to meet the shuttle outside the main hotel entrance
 
Quality Inn Int’l
7600 International Drive
Tel: 407-996-1600
Customers will need to meet the shuttle: Outside the main hotel entrance

Rosen Inn At Pointe Orlando  [PAD: RIPO]
9000 International Drive
Tel: 407-996-8585
Customers will need to meet the shuttle: Outside the main hotel entrance

Doubletree Hilton at Universal
5780 Major Blvd
Tel: 407-351-1000
Customers will need to meet the shuttle: Outside the main hotel entrance

Wyndham Orlando Resort    [PAD: WYND]
8001 International Drive
Tel: 407-351-2420
Customers will need to meet the shuttle: Outside the main hotel entrance
 
Please note - clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.

Direction to Depot
Travel time from airport: 25 - 35 min.
Distance from airport: 15 mi.
Taxi charge (approx.): $40 - $60

Travel time from Int’l Dr.: 25 - 35 min.
Distance from Int’l Dr.: 15 mi.
Taxi charge (approx.): $40 - $60 

Orlando Intl Airport depot

Orlando Intl Airport is a serviced non depot location.

Please note:
The supplier does not have a physical depot at the airport. However, they offer a shuttle service from designated hotels in the airport and downtown areas (not from the airport itself). Please read below for more details.

Vehicle takeover time
Monday to Saturday - 13:00 to 16:00
Sunday - 13:00 to 15:00

- Clients making their own way to the depot must call the supplier no later than the morning of scheduled takeover day to arrange a vehicle takeover time (under no circumstances should clients arrive at the depot unannounced).
- Takeover time is after 13:00, subject to vehicle readiness and even if you arrive at the depot earlier.
- Latest takeover time is 1 hour before the station's official closing time.
- Allow 1 - 2 hours for vehicle orientation and rental contract processing.
- If you pick your vehicle up later than the scheduled takeover day, you will not receive a refund for the day(s) lost

Vehicle return 
Monday to Sunday - 08:00 to 11:00

- A $50+ per hour penalty will be charged for returns after 11:00 without prior authorisation from the rental station.
- Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport, or arrange other means of transportation.
- No refund for any reason if rental is terminated by clients before the scheduled return date.

Transfers - Standard
A standard transfer is available free of charge. The shuttle collects clients from designated hotels (listed below) between 10:00 and 14:00 and transfers them to the supplier's depot.

- Clients must call the supplier no later than 09:00 on the morning of motor home takeover to schedule a pick up time and confirm hotel entrance.
- No transfers are provided for same day flight arrivals.

Transfers - Priority AM Departure (PAD)
A PAD transfer is available for a fee. The shuttle collects clients from designated PAD transfer hotels (listed below) between 06:45 and 08:00 and transfers them to the supplier's depot. 

- PAD transfer instructions are available through a pre-recorded message which instructs at what time and which hotel entrance clients should wait for transfer shuttle.
- It is recommended that clients call the supplier the day before motor home takeover to confirm pick up time and hotel entrance.

Transfers - Client Information Form
Clients wishing to use the transfer service must complete a 'Client Information' form and return it to the supplier at least 7 days before the scheduled vehicle takeover day. Clients should indicate the number of people travelling and whether they required standard or PAD transfer.

- The form is available online at www.myelmonterv.com and must be returned by fax to +1 (562) 404-2021. 
- Alternatively, clients can complete their information online at www.myelmonterv.com/faq.htm.

Transfers - Return
Return transfer is provided free of charge, as a courtesy, from this depot. The shuttle departs rental station between 08:00 and 13:00 and will return you to the designated hotels (listed below) or the airport.


TRANSFER HOTEL LIST
Please note: PAD indicates that the hotel is a designated collection point for Priority AM Departure transfers.

Days Inn International Drive [PAD: DINT]
5858 International Drive
Tel: 407-351-4410
Customers will need to meet the shuttle outside the main hotel entrance

International Palms Resort [PAD: INPA]
6515 International Drive
Tel: 800-354-8332
Customers will need to meet the shuttle outside the main hotel entrance

La Quinta Inn North
7160 N. Frontage Road
Tel: 407-240-5000
Customers will need to meet the shuttle outside the main hotel entrance

Marriott Orlando Airport
7499 Augusta National Drive
Tel: 407-851-9000
Customers will need to meet the shuttle outside the main hotel entrance
 
Quality Inn Int’l
7600 International Drive
Tel: 407-996-1600
Customers will need to meet the shuttle: Outside the main hotel entrance

Rosen Inn At Pointe Orlando  [PAD: RIPO]
9000 International Drive
Tel: 407-996-8585
Customers will need to meet the shuttle: Outside the main hotel entrance

Doubletree Hilton at Universal
5780 Major Blvd
Tel: 407-351-1000
Customers will need to meet the shuttle: Outside the main hotel entrance

Wyndham Orlando Resort    [PAD: WYND]
8001 International Drive
Tel: 407-351-2420
Customers will need to meet the shuttle: Outside the main hotel entrance
 
Please note - clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.

Direction to Depot
Travel time from airport: 25 - 35 min.
Distance from airport: 15 mi.
Taxi charge (approx.): $40 - $60

Travel time from Int’l Dr.: 25 - 35 min.
Distance from Int’l Dr.: 15 mi.
Taxi charge (approx.): $40 - $60 

Phoenix depot

Address: 44019 N. Black Canyon Hwy , New River , Phoenix , AZ , US

Depot address
44019 N. Black Canyon Hwy
New River,
AZ 85087

Proximity to Major Airports
Phoenix, Arizona is easy to locate by traveling 48 miles north (60 minutes) from the Phoenix International Airport (Sky Harbor International Airport) on the Piestewa Freeway.

Vehicle collection:
• Customers must call the supplier on the morning of scheduled vehicle collection day to arrange a collection time. 
• Motorhome collection time is after 13:00 based on vehicle readiness; even if customers arrive at the depot earlier.
• Customers must be at the depot no less than 1 hour before its official closing time.
• There is no refund if customers collect the vehicle later than the booked day of departure.
• Customers should allow 1-2 hours after arrival at the depot for vehicle orientation and rental contract processing.

Vehicle collection times:  Monday - Friday 13:00 - 14:30
Drop off times:  Monday - Friday 08:00 - 11:00

Transfer
There is no transfer shuttle service to or from surrounding airport(s), hotels or downtown areas available from this location.  Customers must make their own way to and from this depot, at their own expense.

Same Day Flight Arrival:
• Customers may only collect the motorhome on the same day that their flight arrives if they:

1. call the rental office after arrival to arrange a vehicle collection time.
2. provide their own transportation to the depot, at their own expense.
3. arrive at the depot no less than 1 hour before its official closing time.

• Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same.  There is no refund if client picks up later than the booked day of departure and no extended hours of operation to accommodate late arrivals.

Salt Lake City depot

Address: 250 South Hwy 89 , c/o Hugh's RV , North Salt Lake City , UT , US

Proximity to major airports
The supplier's depot in Salt Lake City, Utah is approximately 14 miles north east of, or a 25 - 35 minute drive from, Salt Lake City International Airport (SLC).

Vehicle collection:
• Customers must call the supplier on the morning of the scheduled vehicle collection day to arrange a collection time.
• Motorhome collection time is after 13:00 based on vehicle readiness; even if customers arrive at the rental office earlier.
• Customers must be at the depot no later than one hour before its official closing time.
• There is no refund if customers collect the vehicle later than the booked day of departure.
• Customers should allow 1-2 hours after arrival at depot for vehicle orientation and rental contract processing.

Vehicle collection times:  Monday - Friday 13:00 - 14:30
Drop off times:  Monday - Friday 08:00 - 11:00

Transfer
The supplier does not offer a transfer service from/to this depot.  Customers will need to provide their own transportation to and from the depot, at their own expense.

Same Day Flight Arrival:
• Customers may only collect the motorhome on the same day that their flight arrives if they:

1. call the rental office after arrival to arrange a vehicle collection time.
2. provide their own transportation to the depot, at their own expense.
3. arrive at the depot no less than 1 hour before its official closing time.

• Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same.  There is no refund if client picks up later than the booked day of departure and no extended hours of operation to accommodate late arrivals.

Direction to depot: 
Exit Salt Lake City International Airport. Follow signs to I-215 N toward Ogden. Take Exit #28 / Redwood Rd. Turn Left on S Redwood Rd (UT-68) Turn Right on W Center St. Turn Right on S Highway 89 (US-89).

Travel time from airport: 25 - 35 minutes
Distance from airport: 14 miles
Taxi charge (approx.): $60 - $90

Salt Lake City (SLC) Office recommends using the following transportation option:
•  Salt Lake City public transportation service:
UTA (Utah Transit Authority)
- There is a bus stop directly in front of SLC office.
- For schedule and rates go to:  www.rideuta.com

San Diego depot

Address: 8665 Mission Gorge Rd , c/o Santee Rents , Santee , CA , US

Vehicle collection:
• Customers must call the supplier on the morning of the scheduled vehicle collection day to arrange a collection time.
• Motorhome collection time is after 13:00 based on vehicle readiness; even if customers arrive at the rental office earlier.
• Customers must be at the depot no later than one hour before its official closing time.
• There is no refund if customers collect the vehicle later than the booked day of departure.
• Customers should allow 1-2 hours after arrival at depot for vehicle orientation and rental contract processing.

Vehicle collection times:  Monday - Friday 13:00 - 14:00
Drop off times:  Monday - Friday 08:00 - 11:00

Transfer
The supplier does not offer a transfer service from/to this depot.  Customers will need to provide their own transportation to and from the depot, at their own expense.

Same Day Flight Arrival:
• Customers may only collect the motorhome on the same day that their flight arrives if they:

1. call the rental office after arrival to arrange a vehicle collection time.
2. provide their own transportation to the depot, at their own expense.
3. arrive at the depot no less than 1 hour before its official closing time.

• Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same.  There is no refund if client picks up later than the booked day of departure and no extended hours of operation to accommodate late arrivals.

Direction to depot: 
Travel time from airport: 35 - 45 min.
Distance from airport: 20 mi.
Taxi charge (approx.): $95 - $135 

San Francisco depot

Address: 6301 Scarlett Court , Dublin , CA , US

Depot address:
6301 Scarlett Court
Dublin
CA 94568

Vehicle takeover time
Monday to Saturday - 13:00 to 16:00
Sunday - 13:00 to 15:00

- Clients making their own way to the depot must call the supplier no later than the morning of scheduled takeover day to arrange a vehicle takeover time (under no circumstances should clients arrive at the depot unannounced).
- Takeover time is after 13:00, subject to vehicle readiness and even if you arrive at the depot earlier.
- Latest takeover time is 1 hour before the station's official closing time.
- Allow 1 - 2 hours for vehicle orientation and rental contract processing.
- If you pick your vehicle up later than the scheduled takeover day, you will not receive a refund for the day(s) lost

Vehicle return 
Monday to Sunday - 08:00 to 11:00

- A $50+ per hour penalty will be charged for returns after 11:00 without prior authorisation from the rental station.
- Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport, or arrange other means of transportation.
- No refund for any reason if rental is terminated by clients before the scheduled return date.

Transfers - Standard
A standard transfer is available free of charge. The shuttle collects clients from designated hotels (listed below) between 10:00 and 14:00 and transfers them to the supplier's depot.

- Clients must call the supplier no later than 09:00 on the morning of motor home takeover to schedule a pick up time and confirm hotel entrance.
- No transfers are provided for same day flight arrivals.

Transfers - Priority AM Departure (PAD)
A PAD transfer is available for a fee. The shuttle collects clients from designated PAD transfer hotels (listed below) between 06:45 and 08:00 and transfers them to the supplier's depot. 

- PAD transfer instructions are available through a pre-recorded message which instructs at what time and which hotel entrance clients should wait for transfer shuttle.
- It is recommended that clients call the supplier the day before motor home takeover to confirm pick up time and hotel entrance.

Transfers - Client Information Form
Clients wishing to use the transfer service must complete a 'Client Information' form and return it to the supplier at least 7 days before the scheduled vehicle takeover day. Clients should indicate the number of people travelling and whether they required standard or PAD transfer.

- The form is available online at www.myelmonterv.com and must be returned by fax to +1 (562) 404-2021. 
- Alternatively, clients can complete their information online at www.myelmonterv.com/faq.htm.

Transfers - Return
Return transfer is provided free of charge, as a courtesy, from this depot. The shuttle departs rental station between 08:00 and 13:00 and will return you to the designated hotels (listed below) or the airport.
 
Dublin (SFO) Office recommends using the following transportation options:
•  BART (Bay Area Rapid Transit) to Dublin/Pleasanton Station, which is 5 minutes from Dublin office.
- To / From Downtown:  Approx.: $5.50 / 60 min.  
- To / From SFO airport:  Approx: $15.50 / 1.5 hrs
- For schedules: www.bart.org 
- Taxi from Dublin Bart station to SFO station approx $10.  
- Clients must call SFO for RV take over time.  
 
TRANSFER HOTEL LIST
Please note: PAD indicates that the hotel is a designated collection point for Priority AM Departure transfers.

Crowne Plaza San Francisco Int’l Airport  [PAD: CPSF] 
1177 Airport Blvd., Burlingame, CA 94010
Tel: 650-342-9200
Customers will need to meet the shuttle outside main hotel entrance 

Hilton Hotel Financial District
750 Kearny
Tel: 415-433-6600
Customers will need to meet the shuttle:
Outside the main hotel entrance

Holiday Inn Civic Center [PAD: HICC]
50 8th Street
Tel: 415-626-6103
Customers will need to meet the shuttle outside the main hotel entrance

Holiday Inn Golden Gateway [PAD: HIGG]
1500 Van Ness
Tel: 415-441-4000
Customers will need to meet the shuttle outside the main hotel entrance

Holiday Inn SFO Airport North [PAD: HISF]
275 South Airport Blvd
Tel: 650-873-3550
Customers will need to meet the shuttle outside the main hotel entrance

Hotel Bijou [PAD: BIJO]
111 Mason
Tel: 415-771-1200
Customers will need to meet the shuttle outside the main hotel entrance

Whitcomb Hotel
1231 Market Street
Tel: 415-626-8000
Customers will need to meet the shuttle outside the main hotel entrance

Travelodge-North Airport
326 S. Airport Blvd.
Tel: 650-583-9600
Customers will need to meet the shuttle outside the main hotel entrance

Please note - clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.

Directions to Depot
Exit airport onto 101 south, take 92 east to 880 north, take 238/580 east, take Hopyard Rd exit, turn left on Dougherty Rd. Turn right on Dublin Blvd. Turn right on Scarlett Dr. Turn right on Scarlett Ct.

Travel time from airport: 1 - 1.2 hrs
Distance from airport: 38 miles.
Taxi charge (approx.): $125 - $150

Travel time from downtown: 1 – 1.2 hrs
Distance from downtown: 37 miles.
Taxi charge (approx.): $125 - $150

San Francisco Intl Airport depot

San Francisco Intl Airport is a serviced non depot location.

Please note:
The supplier does not have a physical depot at the airport. However, they offer a shuttle service from designated hotels in the downtown and airport areas (no pick ups from actual airport terminals). Please read below for more details.

Vehicle takeover time
Monday to Saturday - 13:00 to 16:00
Sunday - 13:00 to 15:00

- Clients making their own way to the depot must call the supplier no later than the morning of scheduled takeover day to arrange a vehicle takeover time (under no circumstances should clients arrive at the depot unannounced).
- Takeover time is after 13:00, subject to vehicle readiness and even if you arrive at the depot earlier.
- Latest takeover time is 1 hour before the station's official closing time.
- Allow 1 - 2 hours for vehicle orientation and rental contract processing.
- If you pick your vehicle up later than the scheduled takeover day, you will not receive a refund for the day(s) lost

Vehicle return 
Monday to Sunday - 08:00 to 11:00

- A $50+ per hour penalty will be charged for returns after 11:00 without prior authorisation from the rental station.
- Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport, or arrange other means of transportation.
- No refund for any reason if rental is terminated by clients before the scheduled return date.

Transfers - Standard
A standard transfer is available free of charge. The shuttle collects clients from designated hotels (listed below) between 10:00 and 14:00 and transfers them to the supplier's depot.

- Clients must call the supplier no later than 09:00 on the morning of motor home takeover to schedule a pick up time and confirm hotel entrance.
- No transfers are provided for same day flight arrivals.

Transfers - Priority AM Departure (PAD)
A PAD transfer is available for a fee. The shuttle collects clients from designated PAD transfer hotels (listed below) between 06:45 and 08:00 and transfers them to the supplier's depot. 

- PAD transfer instructions are available through a pre-recorded message which instructs at what time and which hotel entrance clients should wait for transfer shuttle.
- It is recommended that clients call the supplier the day before motor home takeover to confirm pick up time and hotel entrance.

Transfers - Client Information Form
Clients wishing to use the transfer service must complete a 'Client Information' form and return it to the supplier at least 7 days before the scheduled vehicle takeover day. Clients should indicate the number of people travelling and whether they required standard or PAD transfer.

- The form is available online at www.myelmonterv.com and must be returned by fax to +1 (562) 404-2021. 
- Alternatively, clients can complete their information online at www.myelmonterv.com/faq.htm.

Transfers - Return
Return transfer is provided free of charge, as a courtesy, from this depot. The shuttle departs rental station between 08:00 and 13:00 and will return you to the designated hotels (listed below) or the airport.
 
Dublin (SFO) Office recommends using the following transportation options:
•  BART (Bay Area Rapid Transit) to Dublin/Pleasanton Station, which is 5 minutes from Dublin office.
- To / From Downtown:  Approx.: $5.50 / 60 min.  
- To / From SFO airport:  Approx: $15.50 / 1.5 hrs
- For schedules: www.bart.org 
- Taxi from Dublin Bart station to SFO station approx $10.  
- Clients must call SFO for RV take over time.  
 
TRANSFER HOTEL LIST
Please note: PAD indicates that the hotel is a designated collection point for Priority AM Departure transfers.

Crowne Plaza San Francisco Int’l Airport  [PAD: CPSF] 
1177 Airport Blvd., Burlingame, CA 94010
Tel: 650-342-9200
Customers will need to meet the shuttle outside main hotel entrance 

Hilton Hotel Financial District
750 Kearny
Tel: 415-433-6600
Customers will need to meet the shuttle:
Outside the main hotel entrance

Holiday Inn Civic Center [PAD: HICC]
50 8th Street
Tel: 415-626-6103
Customers will need to meet the shuttle outside the main hotel entrance

Holiday Inn Golden Gateway [PAD: HIGG]
1500 Van Ness
Tel: 415-441-4000
Customers will need to meet the shuttle outside the main hotel entrance

Holiday Inn SFO Airport North [PAD: HISF]
275 South Airport Blvd
Tel: 650-873-3550
Customers will need to meet the shuttle outside the main hotel entrance

Hotel Bijou [PAD: BIJO]
111 Mason
Tel: 415-771-1200
Customers will need to meet the shuttle outside the main hotel entrance

Whitcomb Hotel
1231 Market Street
Tel: 415-626-8000
Customers will need to meet the shuttle outside the main hotel entrance

Travelodge-North Airport
326 S. Airport Blvd.
Tel: 650-583-9600
Customers will need to meet the shuttle outside the main hotel entrance

Please note - clients do not have to stay at a designated transfer hotel, they just need to meet the shuttle there.

Directions to Depot
Exit airport onto 101 south, take 92 east to 880 north, take 238/580 east, take Hopyard Rd exit, turn left on Dougherty Rd. Turn right on Dublin Blvd. Turn right on Scarlett Dr. Turn right on Scarlett Ct.

Travel time from airport: 1 - 1.2 hrs
Distance from airport: 38 miles.
Taxi charge (approx.): $125 - $150

Travel time from downtown: 1 – 1.2 hrs
Distance from downtown: 37 miles.
Taxi charge (approx.): $125 - $150

Washington D.C. depot

Address: 2875 Tower View Rd. , Herndon , VA , US

Proximity to Major Airports
Herndon, VA has three major airports close by. Dulles International Airport, Reagan National Airport and Baltimore/Washington International Thurgood Marshall Airport are within easy reach.

Vehicle collection:
• Customers must call the supplier on the morning of their scheduled vehicle collection day to arrange a collection time and they must be at the depot no less than one hour before its official closing time.
• Motorhome collection time is after 13:00 based on vehicle readiness; even if customers arrive at the depot earlier.
• There is no refund if customers collect the vehicle later than the booked day of departure.
• Customers should allow 1-2 hours after arrival at the depot for vehicle orientation and rental contract processing.

Vehicle collection times:  Monday - Friday 13:00 - 14:30
Drop off times:  Monday - Friday 08:00 - 11:00

Transfer
The supplier does not offer a transfer service from/to any hotels or airports in Washington area. Customers will need to provide their own transportation to and from the depot, at their own expense.

Same Day Flight Arrival:
• Customers may only collect the motorhome on the same day that their flight arrives if they:

1. call the rental office after arrival to arrange a vehicle collection time.
2. provide their own transportation to the depot, at their own expense.
3. arrive at the depot no less than 1 hour before its official closing time.

• Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same.  There is no refund if client picks up later than the booked day of departure and no extended hours of operation to accommodate late arrivals.

 
 
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